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I was brought on board as an Account Executive to generate new business, and then promoted after two years to build and develop a sales and account management team. During this time, I was asked to lead a special project to help create and implement a strategy to acquire new business. Specifics of this project management initiative included:>>Directing the project team through all project lifecycle phases, from project initiation to planning, execution, controlling, and closure. This means that we analyzed business requirements and stakeholder needs as well as the existing business processes to create a formal project charter. >>Defining the resource requirements and assembled the team. We laid out the scope, milestones, and deliverables for the project and began the execution stage with extensive research and analysis.>>Monitoring the data collected, and then preparing and presenting a recommendation to the leadership team, gaining their buy-in to establish this strategy for new business acquisition as the model. I then coordinated the training roll out to 50+ sales associates.Sales Highlights:>>Achieved 104% of annual quota in 2013.>>Achieved 119% of annual quota in 2012.>>Surpassed sales targets by more than 3-fold in 2010 and 2011.>>Earning the #1 rank 3 consecutive years to go with 3 President's Club Awards.

In this role, I established relationships with CFOs, executives, and administrators for B2B clients on behalf of American Express' FX International Payments group. By evaluating their financial service needs, I was able to recommend target services with unique features and benefits using a consultative sales approach. After securing the business, I led ongoing account management and support.Achievements:>>Maintained a ranking among the Top 3 out of 19 representatives each month.>>Developed strong business relationships with key clientele, resulting in trust, rapport, and a solid base of repeat business.

I was hired to sell hardware and service plans to clients and prospects in the Bronx. After a short time, I was selected to handle the Strategic Account Executive role for national accounts in our Westchester County, Tarrytown office.Achievement:Exceeded sales performance expectations by attaining 232% of quota.

In this role, I helped to boost customer service levels by being hand-picked to lead the Customer Satisfaction Project. In the project initiation and planning phases, we identified the issue by reviewing customer survey responses and followed up with direct client communication to validate our assumptions. We connected the client issues with specific services processes that could be improved during the execution phase. To reach project closure, we develop a set of strategies and recommended actions for the leadership team that were approved for implementation.Project Outcomes:>>Adding 50 new vehicles to the loaner fleet for improved availability.>>Transforming the client communications and streamlining procedures to enhance the customer drop-off experience.>>Implementing a more personal follow-up strategy to validate our service levels, which increased from about 80% to 95% in only 9 months.

I was hired to serve as a liaison between our customers and our service technicians. This included management of communications, recommendations, customer expectations, service scheduling, and issue resolution.Achievements:>>Earned the #1 rank for service sales for 15 months.>>Produced 34% of total service revenue during my tenure.