Jerry T Krz Email & Phone Number

England, United Kingdom

Bedford, England, United Kingdom

Milton Keynes, England, United Kingdom

• Designed and implemented a suite of management reports to inform and influence development of operational requirements• Risks analysis and escalation of identified areas (delivered with relevant context and supporting data)• Innovative and creative in implementing new dashboards, summaries and processes• Project Management - I have coordinated a number of new operational initiatives to deliver value to the business and reduce workload for my colleagues• Developing others - feedback and coaching sessions with colleagues to help them grow• End to end management of training plan delivered to the new starter, rota management and task delegation. • Outstanding time management skills (covering an additional role for 2 years)• On top of these two roles I have been covering, I have also completed a level 3 ILM Team Leader / Manager apprenticeship (with distinction)• Currently working on an ILM Level 5 in Coaching

Milton Keynes, England, United Kingdom

• Standardized all incoming reports from various suppliers to achieve full automation of service reporting, effectively reducing all related manual tasks by more than 90%• Designed and implemented an end to end onboarding process and monitoring spreadsheet for new clients, significantly streamlining the process and reducing admin error by 25%• Created daily, weekly and monthly dashboards summarizing the performance and top issues, assisting the service managers effectively in managing their services• Tasked with Customer Relationship Managers’ responsibilities to expand the knowledge of services provided and to assist the team with their workload• Nominated Change and Information Security Ambassador to assist colleagues with ongoing change and technology / security matters• Surpassed the set target of 90% for data quality by performing trend analyses and managing all ongoing problems end to end• Built numerous relationships with both internal and external stakeholders by hosting and attending service and other related service review calls

Milton Keynes, England, United Kingdom

• Appointed Escalations and Complaints Manager – Defined and implemented SLA’s and processes in order to manage these effectively and to ensure these are monitored end to end• Created monthly dashboards to summarize volumes and demonstrate effective end to end management of more than 2,100 escalations and 200 complaints• Created and delivered a two-week classroom training course for new Request Management team members• Built numerous relationships with internal and external stakeholders as the main Escalations and Complaints point of contact• Performed regular root cause analyses on all completed escalations, complaints and requests to ensure processes follow the correct procedures and are dealt with in a timely manner

• Created a weekly report from SAP detailing all outstanding requests by age and analyst, allowing the team leader and service manager to prioritize workload• Tasked with managing a transition of products to a new platform – implemented an effective monitoring solution to ensure all products were migrated successfully and effectively. • Back Office tasks – Managing users in Active Directory, Software deployment via AD / RDP

• Demonstrated excellent time management by scheduling jobs across 23 sites in Shropshire and achieving highest targets in the team• Created master images that could be quickly deployed onto a mobile data terminal on any vehicle in the fleet, greatly reducing the time and resource required to remedy issues• Managed stock levels effectively, ensuring spare parts are available at all times

Bilston

• Managed stock levels of 7 large warehouses effectively by ensuring highest levels of accuracy

Bilston

• Appointed Night Shift Coordinator – managed stock levels in Sage, communications with drivers (both internal and external)• Payroll and time keeping activities• Trending analysis, reporting and service improvement recommendations

Wolverhampton, United Kingdom

• Improving relationships by delivering improved service and providing additional dashboards and summaries• Being the first point of contact for these accounts - Prioritizing production to meet SLA’s and targets

Wolverhampton, United Kingdom

• Achieved highest targets by having serviced more than 90 computers in a week

Wednesbury

Quality Control duties, electronics, diagnosis and repairs, Motivating the team, translating management guidelines into Polish, Slovak or Czech

Completed 2 Years, Business It

A Levels In Polish, English & German, Humanities/Humanistic Studies