Jerry Townsend Email & Phone Number

Worcester, Massachusetts, United States

Sutton, MA

Create informational material on what Affordable Housing is, who qualifies, and how it benefits the town. Conduct public forums and educational meetings on Affordable Housing.

Sutton, MA

Works with LCC members to maintain a strong relationship with the municipality and other community stakeholders in order to ensure the leadership in the community is aware and supportive of the LCC. Oversees the grant-cycle process and serves as an advisor to other major LCC tasks led by fellow members, such as publicity, membership, fundraising, and.

Foxborough, MA

• Located adjacent to Gillette Stadium, home of the three-time Super Bowl champion New England Patriots, Renaissance Boston Hotel & Spa at Patriot Place is the only luxury hotel in Foxborough, centrally located near.
• Manage the day to day operations of the Front Office, Guest Relations, Gift Shop, In-Room Dining, and Club Concierge lounge.
• Developed and implemented a training and development program that increase guest satisfaction overall from an average of 75% to a current YTD average of 86.5% which ranks the hotel currently 15th within Renaissance.
• Attend weekly sales strategy meetings and daily management of the room inventory of the hotel. Opening / closing, and placing restrictions as needed in the reservation system.
• Addressed all guest concerns that were sent to Marriott Corporate, and all concerns sent to the General Manager.
• Work closely with the Executive Chef to provide food training for front desk and In-Room Dining staff. This training along with wine knowledge training increased the average dinner check by $7.47.

• The Crown Jewel of Boston Hotels, renowned for its cherished traditions, classic style and award-winning service, has welcomed guests from around the world since it first opened its doors in 1927. The Taj Boston is a 4.
• Manage the day to day operations of the Front Office, Guest Relations, and Club Concierge lounge.
• Developed and implemented a training and development program that increase guest satisfaction by 12+ points in both rooms and the food and beverage operations of the Club lounge.
• Mentored other department managers, assisting them in both their financial responsibilities and daily operations.
• Participate in weekly Revenue meeting to analysis business demand and re-forecast upcoming room and catering revenues.
• Active participant in all pricing decisions for transient, group, and wholesale segments

• The Mansion on Forsyth Park is a Kessler Collection hotel, Preferred Hotel, and a new addition to the Autograph Collection by Marriott. The Mansion is a 4 diamond resort with 126 rooms and over 6,000 square feet of.
• Manage the day to day operations of the Front Office.
• Increased the ADR by $40 in a six month period by monitoring room inventory and rates.
• Generate and distribute daily, weekly, and monthly revenue management reports and present results from all segments including internet channels.
• Contribute to the financial success of the hotel via participation in annual budgeting and sales and marketing plan process.
• Developed and implemented a training and development program that lowered the turnover of staff, and increase guest satisfaction.

• Quail Lodge Resort is managed by The Peninsula Hotels, owned and operated by HSH. A Preferred Hotel, Quail is a 4 diamond resort with 97 rooms and over 8,500 square feet of meeting space. A legendary resort nestled on.
• Performed daily monitoring of rooms inventory and rates. Increased the ADR by $32 in a 9 month period by monitoring room inventory and rates.
• Manage the day to day operations of the Front Office and Housekeeping.
• Increased the Guest Satisfaction scores from an average of 85% to 92%.
• Lowered labor cost in the Front Office by $468.00 per week and Housekeeping by $347.00 per week
• Lowered Housekeeping cost $4.76 per room while increasing the cleanliness of all guest rooms.

• Ventana is a 4 diamond resort with 60 rooms. Appointed Director of Rooms by JDV Hotels to manage not only the rooms, but also to manage the Allegria Spa that embraced the essence of Big Sur.
• Devised and implemented key strategies to ensure each guest had an exceptional experience.
• Developed and implemented a training and development program that lowered the turnover of staff, and increase guest satisfaction by 7 points.
• Managed the day to day operations of the breakfast restaurant. Lowered food cost by $5.00 per check.
• Worked closely with the Asset Manager and lead weekly meetings during the $22M renovation project.
• Developed a new Spa menu that reflected the wellness aspect of Ventana, and created a marketing campaign to increase business levels by targeting the Monterey area. Increased daily treatments from an average of 15.

• Mayacama is a 5 star private golf and lodging club with 12 Casitas and 19 three bedroom Villas. Members only golf club with a Fractional Ownership program.
• Responsible for overseeing the entire operation of the Fractional Ownership program, including sales and marketing, all property operations, engineering, housekeeping, and concierge; orchestrating and maintaining.
• Developed HOA budgets and submitted to California Real Estate Department for approval each year.
• Worked closely Fractional Owners to assist them in better understanding their CC&R documents.
• Meet monthly with Board of Directors to review financial statements of the Fractional Ownership program.
• Devised and implemented key strategies to ensure each member and guest had an exceptional experience.

Manage the day to day operations of the Front Office and the Retail outlet. Developed and implemented a training and development program that lowered the turnover of staff, and increase guest satisfaction. Increased retail sales volume by 150% over a four years period by designing more attractive merchandise presentation strategies and special marketing.

Manage receivables, credit, payroll, Night Audit, and cash handling functions within the accounting department. Work in conjunction with Front Office, Spa, and Food & Beverage managers to provide training for all staff on both guest services, and financial procedures. Review Profit & Loss statements monthly with Department Managers to develop procedures to.

Manage Front Desk, Concierge, Bellman, Valet, Business Center, and PBX staff. Promoted an environment that aided in the hiring, training, motivating, and retaining staff. Develop and implement both guest service and financial procedures. Provide on-going quality training to all hourly staff members

Bachelor Of Science - Bs, Architectural, 3.8/4.0 Gpa

Design Certification, Permaculture, 4.0

Permaculture Design Certificate course (PDC) that follows the internationally recognized PDC curriculum.

Associate Of Science (A.S.), Computer Aid Design & Drafting, 4.0

Early Childhood Education And Teaching

Bachelor Of Science (B.S.), Business Administration And Management, General