Jerry Trueba Email & Phone Number

San Diego, CA, US

San Diego, California, United States

• Design visually appealing and effective marketing materials, including digital and print assets, to promote the company's products and services.
• Develop and maintain the company's visual brand identity, ensuring consistency across all marketing materials.
• Create eye-catching graphics, infographics, and layouts for social media, email campaigns, website, and various marketing channels.
• Stay up to date with design trends and tools to ensure that the company's marketing materials remain fresh and engaging.
• Track the performance of marketing materials and adjust designs as needed to improve results.
• Proficiency in graphic design software, including Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.).

San Diego, California, United States

Trusite Media is a creative web agency that focuses on branding and marketing.Link: https://www.trusitemedia.com/

Greater San Diego Area

• Developed and implemented quality assurance programs and policies for call centers.
• Monitored and analyzed call center metrics to identify areas for improvement.
• Managed a team of 8-10 call center quality assurance analysts and provided leadership andguidance.
• Collaborated with other departments to ensure that call center operations are aligned withcompany objectives.
• Monitor calls through side by side and recorded calls for KPI standards to ensure the centermaintains a 70/30 service level.
• Created reports and presentations to communicate call center performance and improvementinitiatives to senior management.

Greater San Diego Area

• Provided ad-hoc reports to management and communicates reasons for variances withrecommendations to improve performance.
• Assisted other scheduling/forecasting analysts as needed in a team environment.
• Analyze WFO times (breaks, lunch, meetings, etc.) and proactively recommend changes toincrease efficiencies.

Greater San Diego Area

• Evaluated calls and provided coaching strategies.
• Reviewed and monitored work products and processed streams to ensure timeliness and efficiency.
• Monitored individuals and team results against revenue, company, and performance goals.
• Acted as an escalation point for customer issues (written or via phone), tracks and report outcomes.

Greater San Diego Area

• Built customer loyalty by placing follow-up calls for customers who reported product issues.
• Handled all client issues in a discreet, professional manner, delegated responsibly whennecessary by transferring calls to another department or referring to outside agencies.
• Assisted customers with fraudulent transactions, chargebacks, tech support, and general inquiryrelated calls.

El Centro, CA

• Utilized The Sunglass Hut experience tools to consistently deliver sales plan and company objectives.
• Achieved/exceeded individual sales plan by creating an emotional connection with the customer.
• Made simple and fast decisions in the best interest of the customer and company.

El Centro, CA

• Checked in guests and handled their overnight requests
• Handled end-of-day bookkeeping, auditing, and account reconciliation.
• Completed all end-of-day tasks and ensured other departments have done the same.

Computer Software Engineering

Criminal Justice/Law Enforcement Administration

Graphic Design