Jerry Vague Email & Phone Number

Edmonton, Alberta, Canada

Morinville, Alberta, Canada

Analyze the infrastructure and recommend business process and technical directionDesigned and implemented ITSM procedures and implemented TrackIT for ticketing and change controlFortigate Firewall upgrade and configuration including FortiGate SSL VPN using Azure AD SSODesign and plan upgrade from 10+ year old VMWare servers to new Dell Azure HCI infrastructureWorking with HR, designed an onboarding/offboarding process and implemented some automation for user account disable and data/email backupTier 1 and 2 backfill including setup of automated monitoring and on-call notifications

Sherwood Park, Ab

Investigating, troubleshooting, problem solving, and resolving technical infrastructure related issues and providing second level support including root cause analysis, testing and documentation.Plan, setup, configure, deploy, and troubleshoot desktop, server, and networks, with focus on desktops.Assisting co-workers in troubleshooting and identifying problems.Monitoring and analyzing supported services to identify opportunities for improvement and recommend solutions.Reviewing, coordinating and/or executing implementation or maintenance plan updates.Develop and update technical documentation including system configurations, application integrations, etc.Following Change Management Procedures when deploying changes to the varying environments.Coordination, administration and procurement of phone lines, smart phones, mobile devices.Assist with planning or implementation of small to complex projects.

Edmonton, Alberta, Canada

Azure/Microsoft 365 Google G-Suite Setup/Migration and SupportHyper-V, VMware, Server and Desktop Hardware, Network , OS and Application SupportEnterprise Security using primarily FortiGate Firewall and Bitdefender Gravity Zone

Calgary, Canada Area

Complete design, implementation and support of network Starting with SBS 2000/XP workstations and upgrading currently using Windows Server 2012, Exchange 2013, SharePoint, Remote Desktop Services, Cisco Routers and Switches and 3rd party appsEnterprise Security with Cisco Firewall and AVG\Microsoft DefenderDesktop Support

Edmonton, Canada Area

• Management of network with 10 Servers on VMWare and 700 desktops• Conversion from VMWare to Hyper-V cluster• Conversion to Windows deployment using WDS and MDT for deployment in head office System Center Configuration Manager• Addition of network managed iOS environment• Migration of Microsoft Exchange and File Server to Microsoft 365

Edinet Region, Moldova

•Management of Technical Operations including staff in a Managed Service Provider Environment•Senior Analyst for Legacy, Virtualized and Cloud based technologies including Windows Server (2003-2012) and Exchange (2003-2013)

Edmonton, Canada Area

Domain Administrator – Service Alberta (Apr 2013 – Apr 2014)Windows System Administrator – Alberta Energy (Jul 2010 – Mar 2013)ADS Network Analyst – Service Alberta (Mar 2008 – Jul 2010)Service Desk Analyst – Service Alberta (Sept 2007 – Feb 2008)Deskside Support Analyst – Alberta Energy (April 2006 – April 2007

Edmonton, Alberta, Canada

Edmonton, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Edmonton, Alberta, Canada

Certificate, Digital Transformation Leadership

Winner of the 2019 CMED Peer Choice Award for Best Online Program certificate enables you to explore disruptive technologies and build.

Azure Solutions Architect (2021) And Windows Server Hybrid Administrator (2021), Certification

Mcse+I/Microsoft Certified Trainer, Windows Server, Exchange, Tcp/Ip, Enterprise, Proxy Server, Iis, Pass

Mcse + Internet, A+, Mct, Mcse + Internet, A+, Mct

Diploma, Business Administration And Management, General, (Incomplete)

Music