Jerry Williams, Mba Email & Phone Number

Acworth, Ga, Us

User Acceptance Testing | Functional Testing | Manual / Automated Testing | Continuous Improvement

Greater Atlanta Area

Directed the planning and execution of product testing efforts, including all associated resources to meet committed delivery dates. Collaborated with the Project Managers to develop project schedules and resource allocation models for testing activities. Develops strong partnerships with key stakeholders to ensure successful delivery of software products and solutions to meet key business objectives. Developed multi-year strategy that each team would follow to improve the overall quality of our products from our customer’s perspective.

Greater Atlanta Area

Implemented strategy for improving quality of our products while reducing operational cost savings through automation. Created standardized processes for each team and ensured teams complied with them. Introduced continuous improvement processes by fostering innovation, automation, leadership and creative thinking among the testers. Documented short term (weather related) and long term (catastrophic failure) disaster/recovery process for my teams that were periodically verified.

Greater Atlanta Area

Audited the existing automation capabilities of the testing team and provided feedback on possible improvements. racked resource allocation and provided metrics on resource availability for each manager within the Quality Assurance team.

Greater Atlanta Area

Routinely provided resource allocation reports via a manual process. Automated report process by providing the final reports in Excel with color coordinated cells to indicated when a resource was over or under utilized. Tracked requests for web development services and ensured they were processed in a timely manner by the appropriate resource.

Greater Atlanta Area

Responsible for providing value to the client by gathering the requirements needed for each new processes, new features, or software upgrades and then seamlessly integrating the project into the existing operations. Created an automated process that pulled the scanned data records from an external vendor and then uploaded the data into the city’s records management system.

• Created the project plan and tracked milestones for testing a new handset (first generation iPhone) in the test environment using SharePoint and MS-Project.• Coordinated hand-off of transactions to be processed with each application manager • Reported daily metrics of code testing and subsequent scope changes• Drove the process by escalating critical issues in a timely manner • Successfully completed an End to End test (from activation to creating an invoice) of a new handset. This phase of testing is also referred to as the Integrated System Test (IST)• Monitored and reported progress of the previous testing phase (System/Functional Testing) and the final testing phase (Operational Readiness Testing)

• Simultaneously managed multiple project teams (Telephony, Interfaces, Web Self Care, Wireline, and API/Gateway teams) • Interfaced with tier 3 and tier 4 managers to document and resolve software application issues• Had direct contact with external vendors back-fill positions with Consultants• Routinely monitored cases to ensure resolution within client’s SLA (Service Level Agreement) • Reduced backlog of cases by 50% over 4 months ahead of targeted goal of 6 months• Project Manager for establishing an Information Technology Infrastructure Library (ITIL) repository using a lotus notes database for documenting detailed resolutions to routine or unique issues• Partnered new team members with seasoned members to decrease learning curve and maintain standard for best practices• Documented part of the departmental short term Business Continuity Plan (BCP) using existing VOIP (Voice Over Internet Protocol), VPN (Virtual Private Network), and ITIL technologies

Orlando, Florida Area

Provided leadership and guidance needed to create a repeatable process of testing each version of software. Communicated the status of testing to all department heads, and provided production support of software once it was loaded into production.

Mba, Global Management

Bachelor Of General Studies, Computer Science