Jerry Joyce Email and Phone Number

Part of the IT Engineering and Applications Support team working within the National Security Branch service of the FBI.

Work as part of a small team with the 844th CG (USAF), providing technical support for all things computer related on base. Majority of the issues dealt with are common IT issues; map to a printer, shared drive, program won't run, email related and a lot more things that would take too long to list here. Work on NIPR systems most of the time but have full admin rights on two different SIPR systems for whenever my skills are needed there. Also contribute to bigger IT issues as they come up, and provide support for the USAF Reserve units when they have drill at Andrews AFB. Designated as Classified CourierTop Secret Security Clearance (Upgrade In-Progress)

Contracted by DSG to help their customers out with technical issues mostly related to hardware and software problems. Installed, maintained and upgraded computers and IT related systems and components.

Offline technical support handling technical executive escalations for Verizon HSI (DSL) customers. - Provide technical support on issues that had been escalated through Verizon executives, social media team, as well as consumer complaints filed with the FCC and attorney generals office. - Coordinate on problem solving solutions across multiple departments within Verizon.- Work on technical issues ranging from tier 1 through tier 3; basic desktop support through more advanced networking issues at the central office/ISP)- Review cases to document the root cause of a problem.

Work as a surveillance role player in support of training exercises for Federal law enforcement contracts.Work intermittently on an as-needed basis. Primarily work solo doing vehicular surveillance in coordination with a small team. Maintain a Secret security clearance.

Taught English to elementary school students in Taiwan.

Monitoring servers and systems in the data center. Incident response, reporting and documentation. Provide tech support for the SaaS ad-serving platform. Assist with ad campaign creation and targeting. Troubleshoot ad delivery problems using HTML/CSS/Javascript.