Avp, General Manager
Brentwood, Tennessee, United States
As AVP/General Manager, I was responsible for the daily operations of a multi-state oncology laboratory, ensuring that all aspects of the business ran smoothly. I facilitated transparent communication through regular management and quarterly staff meetings, keeping everyone aligned with our organizational goals. My focus was on monitoring performance metrics, optimizing staff coordination, and driving continuous improvement across the board. Additionally, I fostered a culture of compliance, ensuring adherence to regulations and payer policies, which helped maintain Labcorp’s reputation for integrity and high-quality service.Key Accomplishments:• Implemented comprehensive leadership programs, including staff training, onboarding, evaluations, and scheduling, ensuring a well-prepared and motivated workforce.• Enhanced operational efficiency by implementing cost-containment strategies while maintaining the highest standards of patient care.• Empowered teams by promoting professional development and personal growth, creating a high-performing and engaged work environment.• Improved client satisfaction by streamlining resource allocation and tracking progress, consistently exceeding service delivery expectations.• Reduced operational inefficiencies by closely managing personnel and supply chains, optimizing resources even during fluctuations in test volumes.• Delivered significant cost savings and improved client retention through strategic innovations and operational efficiencies.• Partnered with the controller to design and manage the annual budget, identifying opportunities for cost reduction and improving financial sustainability.Additional Experience• Customer Service Manager | Trumbull Laboratory, Memphis, TN• Client Relations Manager | Memphis Pathology Laboratory, Memphis, TN• Facility, Safety, Logistics, Phlebotomy Manager | Memphis Pathology Laboratory, Memphis, TN