Under limited direction, manages a team that designs, enables, and supports electronic communication compliance solutions for Capital Group associates and business partners. Assigns team resources to project and BAU activities and helps to prioritize individual responsibilities. Collaborates and works across departmental teams and business units to deliver and maintain Capital Group’s regulatory compliance technologies and services. Addresses and helps resolve problem escalations from immediate team, other departments, and business stakeholders.

Under general direction, plays a cross functional and cross organizational ITG leadership role in ensuring the stability, integrity, and smooth operation of information technology systems that support CG’s business functions. Leads all phases of complex and cross functional product engineering and operational lifecycles. This includes research/strategize, requirements/planning, building/testing and Run/Support. Is the final point of escalation for extremely complex or time sensitive operational issues by applying expert level cross functional technical and analytical abilities to identify, communicate, and resolve complex and cross functional issues in order to minimize outage to critical business functions and maximize the benefit of IT systems investments. Provides strong technical and thought leadership across ITG and helps continuously elevate the organizational capabilities by provide strong guidance and mentoring to less senior engineers.Primary responsibilities/essential functions:Leads the development of CG technology strategies and roadmapsLeads complex, cross functional solution designs across teamsChampions continuous improvement strategies across ITGLeads or consults on the most complex incident escalations and performs complextroubleshooting.Provides expert level technical leadership and consulting internally to teammates and externally toITG teams.

Under general direction, plays a cross functional leadership role in ensuring the stability, integrity, and smooth operation of information technology systems that support CG’s business functions. Leads all phases of complex product engineering and operational lifecycles. This includes research/strategize, requirements/planning, building/testing and Run/Support. Is a point of escalation for complex and difficult operational issues by applying expert level technical and analytical abilities identifies, communicates, and resolves complex issues in order to minimize outage to critical business functions and maximize the benefit of IT systems investments. Provides guidance and mentoring to less senior engineers.Primary responsibilities/essential functions:Analyzes and researches trends for potential impact to CG’s strategic direction and recommendsappropriate changes and areas of future enhancement.Leads complex solution projects and initiatives and manages the solution lifecycleWorks with other technology teams to improve the overall health of the solution and its process.Ensures optimal operational management of the product/solution and adjacentproducts/solutions.Plays a leadership role within the team.

Under limited supervision, plays a leadership role in ensuring the stability, integrity, and smooth operation of information technology systems that support CG’s business functions. Responsible for performing or leading in all phases of the product engineering and operational lifecycle. This includes research/strategize, requirements/planning, building/testing and Run/Support. Provides expert level assistance in operational functions by applying proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve complex issues in order to minimize outage to critical business functions and maximize the benefit of IT systems investments. May also be expected to provide guidance and mentoring to less senior engineers.Primary responsibilities/essential functions:Participates in the strategy research and planning efforts within the domain.Is a primary team member and may lead solution initiatives utilizing all aspects of the solution lifecycleRecommends and re-engineers solutions to address complex incidents/ issues. Analyzes incident trends and recommends courses of action for incidents on all solutions within the domain.Leads continuous improvement and operations excellence efforts within the domainMentors and coaches more junior engineers.

Founded the company, managed all business and financial aspects and developed key partnerships.Conceptualized a software solution that enhances user management of message data in Outlook and partnered with another firm in its development.

Contractor (10/2007 to 3/2010)Senior Systems Engineer (3/2010 through 3/2013)Design, architect, plan, deploy, and support core infrastructure IT services and overall technical architecture. Resident subject matter expert on Active Directory, Exchange, and Microsoft server operating systems. Prepare IT budgets and business cases. Ensure adherence to audit and SOX IT requirements. Train and mentor other technical resources and foster collaborative working environment.Significantly streamlined and enhanced an existing Active Directory and Exchange environment; successfully architected and implemented a new environment, driving migration between them.Designed and implemented systems to redirect network traffic in case of a site failure.Developed a standardized server infrastructure technical architecture for the company.Managed Microsoft Premiere Support Services and Enterprise Agreement contracts to achieve 5% and 30% savings, respectively, on the contract renewals.

Maintained the hosted Exchange business that managed several thousand mailboxes, including installation, configuration and maintenance. Ensured customers only had visibility into their own logical hosted Exchange environments.Provided bilingual support for Japanese customers.

Contractor (2004-2005)Architect 2 (2005-2006)Developed and maintained automated server build for the Transportation Security Administration (TSA) infrastructure. Advanced to the team working on satisfying issues and sustaining engineering operations in the Department of Health and Human Services (HHS) e-mail project. Created documentation to support projects. Assessed system health of all email infrastructure on the HHS project. Managed and maintained infrastructure, server access and servers. Assisted in deploying archiving, anti-spam and backup servers.Played a key role in the team investigating and correcting issues identified by HHS with the hosted Exchange environment.Led a team charged with deploying and implementing an Exchange system extension to be used in conjunction with disaster recovery to ensure business continuity for HHS, resulting in the successful delivery of a $3.5M project.

Supported customer Windows-based (Japanese or English) servers. Installed and configured software. Trained systems administrators and coordinated task completion by other groups.Managed internal Windows-based infrastructure and supported new software and products.

Selected to continue with Savvis during the transition from Intel to provide top-tier support to managed customer Windows-based servers. Directed local and global teams of Windows server build engineers. Maintained Windows-based infrastructure servers and Windows-based logical security and patch maintenance.Developed both English and Japanese automated, unattended Windows 2000 Server builds.Managed, maintained, and supported the Exchange environment, primarily focused on Japan and Singapore.Integral global team member in the roll-out of a Windows 2003-based Active Directory.

Hired as a server operations specialist and promoted to the engineering department within a few weeks. Provided server support for customer hosted applications and environments. Engineered designs to meet solutions sold.Involved in and assumed global ownership of the automated server build development.Developed a hardware independent Windows Shell script that dynamically configured network interfaces.Identified a bug introduced by a Microsoft patch to Active Directory that allowed any user to change another user’s password.Significantly improved inter-department relations between the sales and services teams and the technical operations teams.

Promoted from trainer to Chief Technical Officer. Liaised between FMSS International and VUE. Learned the certification testing business and then trained Japanese counterparts. Implemented and managed the IT infrastructure for a small business unit. Provided technical support to test centers in Japan.Facilitated the establishment of the VUE business in Japan.Planned and procured hardware components and implemented and managed the test delivery system throughout Japan.Assembled an office and infrastructure to support a 12-person business unit.Developed a consulting practice that placed consultants at NTT Communications.