Developing XML based operator's guides, help systems, and knowledge center wikis for laboratory diagnostic equipment. FDA regulated review and error tracking procedures.

Medical device documentation. Users guides, maintenance manuals, and information for use documents. Works closely with engineering, regulatory, legal, marketing, clinical, service, document control, and bio-lab departments to create shuttle-quality documentation for world-wide electro surgical equipment company.

Authored installation documents, users guides, maintenance manuals, and help systems for production print hardware and the software. Designed, wrote, and edited Dita, SGML, and XML documents. Collaborated with software developers, hardware engineers, and sales personnel to produce clear and precise documentation.• Eliminated hundreds of warranty service calls by reviewing installation procedure with engineers on site to streamline and correct errors. • Improved usability of operator’s guide, reviewing document with operators and rewriting out of date, confusing, and incorrect procedures. • Created installation, migration, and configuration guide for new software product by pulling together stakeholders input from teams in 2 companies using Word, PDF, and online reviews. • Enabled globalization and relieved major customer pain point by debugging hundreds of translation errors in short window for product availability.• Facilitated printer repairs by updating and editing hyperlinked troubleshooting paths in maintenance information manuals.

Documented various software projects including z/OS JES, z/VM, C++ Language Environment, Rational Software Systems, and IBM Inventory Tracker. Collaborated on international teams of software developers, Sales representatives, and user interface designers. • Facilitated global development of inventory tracking application by creating use case scenarios and specification documents. • Teamed with 4 other writers to meet with newly purchased Rational Software team and facilitate cooperative and uniform efforts. • Initiated hyperlinked list of new and changed functions, increasing usability of the z/OS C/C++ language reference. • Debugged hundreds of errors and delivered a vital z/VM document in one week.• Improved customer satisfaction and drove documentation improvements through customer satisfaction surveys and callback program.• Saved time and promoted consistency by developing templates for JES customization manual.• Reduced translation costs by converting from SGML to Dita.• Developed new z/OS scenarios model for user’s guide.