Jervin Lim Email & Phone Number

Singapore

Singapore

• Led end-to-end ground operations of 80 porters to maintain work efficiency and meet daily deployment requirements • Acted as main liaison with client on daily operations including customer service, incident handling and safe management measures• Streamlined reporting processes through Excel modelling and generated data analysis to meet client requirements• Implemented 10 Kaizen improvement plans, led exercise that optimised manpower distribution and improved service… Show more • Led end-to-end ground operations of 80 porters to maintain work efficiency and meet daily deployment requirements • Acted as main liaison with client on daily operations including customer service, incident handling and safe management measures• Streamlined reporting processes through Excel modelling and generated data analysis to meet client requirements• Implemented 10 Kaizen improvement plans, led exercise that optimised manpower distribution and improved service turnaround• Appointed safety management officer for the department and oversaw risk assessment plans Show less

• Process cash and credit card payments from patients• Reconcile clinical cash collections daily• Maintain inpatient Mode of Payment collectivity on sectional level• Monitor in-flight patient bills, including locally subsidized, private and foreign workers and visitors• Liaise and settle patient’s payment plans with relevant parties• Provide phone coverage, including recording messages, handling questions, and transferring incoming calls appropriately• Function as an… Show more • Process cash and credit card payments from patients• Reconcile clinical cash collections daily• Maintain inpatient Mode of Payment collectivity on sectional level• Monitor in-flight patient bills, including locally subsidized, private and foreign workers and visitors• Liaise and settle patient’s payment plans with relevant parties• Provide phone coverage, including recording messages, handling questions, and transferring incoming calls appropriately• Function as an intermediary for medical clusters and insurance companies and facilitate communication with patients• Manage gradation of ward classes, Non-Immediate Family Member (NIFM) Medisave, Installment Payment documentation• Maintain and update appointment schedules according to availability of medical staff• Maintain adherence to Personal Data Protection Act (PDPA) in all channels of communication Show less