SUPPLY CHAIN SOLUTIONS(3PL, 4PL, 5PL. Aggregated Logistics + Technology + Professional Services)- Support team to ensure swift resolution to customer issues. - Develop relationship with the Client through professional communication at all times.- Establish and maintain a strong relationship with all customers across multiple levels of their business.- Ensure CIF’s are current, regularly reviewed and uploaded into PaT- Complete understanding of your clients SOP’s so you can discuss with client, review SOP and update into PaT- Ensure emails are answered within the SCS agreed turn around time of 15 minutes- Follow up on KPI’s raised internally/externally within the SCS agreed turn around time of 15 minutes- Develop strong relationships with key customers and SCS Key Account Managers- Provide proactive, best-in-class customer service for all customers at all times- Co-ordinate customer reporting and ensure accurate and on time delivery of reports to customer- Answer all incoming phone calls in a timely, courteous and professional manner- Perpetuate a positive, proactive, team based culture within the Customer Service team through regular and effective communication.- Apply industry best practice and sharing of initiatives across other Supply Chain Solutions customers within commercial guidelines.

TOUR RADARThe world's largest and most trusted online marketplace for multi-day travel experiences.Working with some of the biggest names including G Adventures, Intrepid Travel, Trafalgar, Uniworld & Viking, as well as over 2,500 providers worldwide. With more than 45,000 tours in over 200 countries, TourRadar helps millions of travellers find and book the tour of their dreams. Based in Vienna (Austria) with offices in Brisbane, New York and Toronto, TourRadar has a vision of connecting people to life-enriching travel experiences all over the globe.- Post Booking follow up services including airport transfers and pre/post accommodation- Processing traveller details into operator portals- Sending final travel documents- Following up with tour operators that are listed on our marketplace to make sure that they are responding to travellers (pre-& post-booking)- Communicates with the customers via instant messenger, email or by telephone who have either found a specific tour on Tour Radar.com - Handling of customer queries, issues and booking cancellations, changes and either matters accurately and promptly

Transaction ServicesTEAM MEMBER – DATA ENTRY OPERATOR Level 1 & Level 2Dedicated operator for Fletchers Building (One of the biggest clients of Transaction Services)

Data Entry Operator/ Data analyst / Quality Control Assurance- Document Process Outsourcing- Mortgage Application Processing - Accounts Payable Automation- Bill Payment SolutionsListpay Assistant (Westpac Banking Corporation (Westpac)Australian Financial Services (AFS), Westpac Institutional Bank, Westpac New Zealand- Gives customer services through phone calls and also handles exceptions and error reports and some work-related concerns by sending emails through clients on the same account.Officer-in-charge / Assistant Supervisor- Handled teams in different working shifts.