Jeryl Robiso Email & Phone Number

Tokyo, Japan

Japan

Network Monitoring: I continuously monitor the network infrastructure, utilizing advanced tools and software to track network performance and identify anomalies. By closely monitoring the network, I promptly address potential problems, minimizing service disruptions.Alarm Handling and Troubleshooting: When alarms are triggered, I investigate and diagnose the underlying issues. This involves analyzing logs, conducting network tests, and collaborating with network engineers and technicians to efficiently resolve network-related problems.Incident Management: In the event of a network outage or service disruption, I serve as a point of contact for incident management. I escalate critical incidents, coordinate efforts to restore normal network operations, and provide timely updates to stakeholders, ensuring transparency and managing expectations.Documentation and Reporting: I maintain detailed documentation of network alarms, incidents, and their resolutions. This helps in analyzing trends, identifying recurring issues, and improving network performance. I also generate reports on network alarms, performance metrics, and incident response times to support decision-making processes.Continuous Improvement: I actively contribute to enhancing network monitoring processes and tools. By identifying automation opportunities, streamlining workflows, and implementing best practices, I optimize network monitoring capabilities, improving overall reliability and efficiency.My work as a Network Monitoring Engineer directly impacts KDDI's ability to provide reliable and uninterrupted telecommunications services to its customers. With my expertise in network monitoring, troubleshooting, incident management, and documentation, I proactively address potential issues, minimize disruptions, and maximize customer satisfaction.

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