Jessica Abrams Email & Phone Number

Sykesville, MD, US

United States

Owings Mills, Maryland, United States

Baltimore, Maryland, United States

Ellicott City, MD

• Performed client service functions such as stop payments, research requests, Safe Box access.
• Accept and process customer deposits and loan payments.
• Respond to customer inquiries regarding account balances.
• Ensure compliance with internal controls, operational procedures and risk management policies, while providing excellent customer service to each and every customer and finding the right products to further assist the.
• Sole Control of both ATMs at the branch.

Ellicott City, MD

• Process between 15-20 customer transactions per hour, utilizing a high degree of time management skills
• Provide excellent customer service to each and every customer by playing an essential role in finding the right solutions for customers.
• Work as a key team member in the branch supporting and helping the bank team succeed in the organizational goals for the company.

Ellicott City, MD

• Full control of ATM at the branch, managing the financial transactions.
• Trained newly hired employees in all aspects of the teller line.
• Exhibited exceptional customer service to all clients at all times.
• Participated, supported and developed effective relationships with all branch partners including branch teammates, Regional Operation Manager, Financial Advisors, etc.

Crystal City, VA

• Provided at all times excellent guest service; maintaining high standards and consistency of outstanding customer service.
• Monitored all Front Desk-related tasks, supervising and coaching the team.
• Welcomed and escorted all guests; assisted in checking in and out