• Act as the main contact for clients, delivering exceptional service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.• Create financial reports for State Broadcasters Associations.• Enhance client relationships by establishing and nurturing strong relationships with State Broadcasters Associations, sellers, and clients.• Improve operational efficiency through process enhancements, ensuring streamlined workflows.• Tailor learning solutions by identifying and addressing customer needs, creating customized experiences.• Ensure effective organizational communication, contributing to a collaborative work environment.• Provide valuable insights through data analysis, contributing to informed decision-making.• Manage electronic filing systems and records through a CRM platform.• Communicate effectively with clients through various channels, ensuring a responsive and client-focused approach.• Leverage proficiency in the Microsoft Suite and CRM usage, optimizing technology for efficient workflows.• Coordinate training sessions for Account Executives and contribute to the successful coordination of the OTT network, showcasing a commitment to continuous learning and industry excellence.• Help grow the OTT network by 12-15 new monthly users.

• Provided supervision and childcare services, ensuring compliance with KDHE regulations.• Developed and implemented business policies and safety protocols.• Enhanced parental engagement by fostering open communication and implementing checklists.• Created and maintained a Facebook group for over 1000 parents to connect with providers and potential childcare openings.• Managed home childcare services for 8 to 10 children, demonstrating flexibility by extending hours as needed.• Pioneered positive changes in Reno County Childcare through strategic discussions with a Kansas State University professor.

• Efficiently Managed Employee Entitlements: Independently handled contractual entitlements for over 20,000 employees, overseeing holidays, rates of pay, increases, bonuses, termination payouts, transfers, promotions, and demotions with meticulous attention to detail.• Database Accuracy and Maintenance: Checked detailed information in the company's database for accuracy and updated data promptly with current information, contributing to the maintenance of accurate and up-to-date records.• Collaborative Leadership Support: Liaised with the leadership team to review and secure approval for contract terms and conditions, ensuring alignment with organizational objectives and compliance with legal standards.• Proactive System Oversight: Ran daily and monthly system reports to ensure the accurate maintenance of information, proactively identifying and resolving discrepancies to uphold data integrity.• Effective Communication Handling: Operated a multi-line phone, skillfully managing a high volume of inquiries, and responded to 50+ emails daily, demonstrating efficiency and proficiency in communication.

• Efficient Audit Oversight: Reviewed and approved weekly and semi-monthly front-end audits, demonstrating meticulous attention to detail and a commitment to maintaining financial accuracy.• Precise Time Management: Researched and corrected time adjustments, processed payments in strict adherence to federal, state, and contractual rules, ensuring compliance and accuracy in financial transactions.• Effective Employee Administration: Processed associate terminations, validating "non-hirable" coding, showcasing expertise in HR processes, and contributing to efficient personnel management.• Proficiency in Payroll Systems: Leveraged experience in JDE payroll and familiarity with HRIS, ensuring the accurate processing of payroll and adherence to industry best practices.• Comprehensive Microsoft Proficiency: Utilized Microsoft programs such as Excel, Word, and PowerPoint, showcasing proficiency in essential tools for documentation, analysis, and presentation.

• Compliance Leadership: Maintained updated knowledge of Medicaid and Insurance laws, ensuring strict adherence for optimal customer care and compliance with industry standards.• Precise Billing Operations: Processed insurance and customer billing with keen attention to detail, contributing to the smooth financial operations of the office.• Patient-Centric Therapies: Under doctor supervision, performed essential therapeutic interventions such as electric muscle stimulation, massage, and mechanical traction therapies, prioritizing patient well-being.• Effective Communication Management: Answered multiple phone lines, handled faxing, copying, and email communications to a large patient base, showcasing effective communication and engagement with diverse stakeholders.• Appointment Efficiency: Managed appointment scheduling for patients via phone and in person, ensuring an organized and efficient patient flow, contributing to overall operational excellence in the office.

• Comprehensive Administrative Oversight: Administered end-to-end operations, including conducting interviews, managing hiring processes, training, terminations, financial responsibilities such as balancing books, billing, and daily deposits, as well as overseeing schedules, payroll, customer accounts, and the shipping/receiving of merchandise.• Effective Inventory Management: Maintained accurate inventory for a 1-million-dollar location, ensuring optimal stock levels and minimizing discrepancies, contributing to efficient operations and customer satisfaction.• Adherence to Corporate Standards: Executed corporate directives for pricing, planograms, sales, and service, ensuring alignment with organizational goals and maintaining brand consistency.• Customer-Centric Approach: Generated repeat business by providing friendly and knowledgeable service, responding promptly to customer concerns, and fostering lasting relationships, contributing to customer loyalty and business growth.• Active Industry Engagement: Attended district sales meetings, staying current with sales trends, innovative ideas, and industry fashions, bringing valuable insights to the store's strategies and operations.• Recognition for Growth: Under my leadership, the store was recognized for achieving an impressive 25% growth compared to the previous year, showcasing my strategic management skills and commitment to achieving outstanding results.

• Comprehensive Operations Management: Established expertise in diverse operational facets, including food preparation, cleaning, hiring, training, crafting weekly schedules, handling daily deposits, managing orders, and ensuring excellent customer service, contributing to a well-rounded skill set for effective leadership.• Customer-Centric Approach: Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage, fostering customer satisfaction and loyalty.• Financial Expertise: Balanced sales, reconciled cash, and facilitated bank deposits, demonstrating financial acumen in handling transactions and contributing to the smooth opening and closing of the establishment.• Proactive Performance Monitoring: Monitored employee performance, identified performance gaps, and implemented corrective actions, ensuring a high-performing team, and fostering continuous improvement.

• Diverse Customer Engagement: Served a diverse customer base, mastering various manufacturer selling techniques, demonstrating adaptability, and enhancing sales strategies.• Operational Efficiency: Completed daily recovery tasks to maintain clean and organized areas, maximizing productivity and creating a visually appealing shopping environment for customers.• Team Training and Support: Played a pivotal role in training new team members in cash register operation, stock procedures, and customer services, fostering a cohesive and knowledgeable team.• Relationship Building: Built and maintained strong relationships with peers and upper management, contributing to a collaborative and supportive work environment that drove team success.• Customer-Centric Service: Proactively assisted customers in finding specific products, answered questions, and offered product advice, ensuring a positive and personalized shopping experience, and enhancing customer satisfaction and loyalty.

• Operational Excellence: Completed daily recovery tasks, consistently keeping areas clean and neat to maximize productivity, contributing to a visually appealing and efficiently organized shopping environment.• Customer-Centric Service: Actively assisted customers in finding specific products, answered inquiries, and offered valuable product advice, enhancing the overall shopping experience, and fostering customer satisfaction.• Responsive Communication: Answered incoming telephone calls, providing prompt and detailed information about the store, products, and services, showcasing effective communication skills, and contributing to a positive customer impression.• Transaction Accuracy: Collected payments and provided accurate change, demonstrating precision in financial transactions, and contributing to a smooth and reliable payment process for customers.