Driving operational excellence across engineering, technical delivery, capacity and finance.

Program Office Lead responsible for account level operations, governance, capacity and finance.

• Directed strategy and account management of complex, multi-track projects of company’s largest retail client portfolio providing digital multi-channel marketing solutions, personalization, campaign automation and interoperability • Cultivated relationships with C-level executive clients to identify growth opportunities. Tripled annual client portfolio by repeatedly exceeding ROI goals and grew client mobile subscriber database over 600%• Influenced strategy direction, product roadmap and project prioritization by advocating existing client, prospect business feedback and industry needs • Identified and proposed new processes in order to streamline onboarding of new team members and clients, campaign planning, creative development/execution & Q&A and financial account management • Coached junior members of client services team by providing escalation support and campaign direction in order to enable problem solving and develop career planning

• Enabled quality standards and performance of business development teams across multiple geos by implementing financial budgets, operational parameters and advocating the voice of the client• Crafted brand messaging and strategy highlighting marketing and technology service differentiators, ensured collaboration across domains and participation of key stakeholders and executives • Spearheaded creation and implementation of updated Business Development process and tool kit collaborating with global teams to scale and promote adoption• Transformed and fueled culture changes in Chicago office by developing and encouraging cross domain communication and conducting weekly activities that promoted employee appreciation• Co-launched Sapient’s LGBTQ affinity group at local and global company level. Served as financial director on leadership board as well as maintain cross chapter alignment

• Managed day to day client relationships Private Equity Investors and Senior Banking Lenders• Ensured finance team’s monthly compliance reporting and payments, expedited external audit financials• Facilitated portfolio sale process by overseeing sale closing process for all parties• Provided key support to CEO and CFO serving as Chief of Staff for VP level and managed finance special projects

• Managed banking center’s premier client and small business portfolio• Responsible for maintaining operational compliance with all banking regulations• Coached teams on proper execution of key banking center “plays,” ensured appropriate levels of customer service • Participated in community event sponsorships and other marketing projects to increase brand recognition

• Responsible for increasing sales and maintaining operating standards; managed 70 employees in five departments • Analyzed and reconciled P&L statements; prepared and modified department sales budgets• Developed sales training to increase associate knowledge and confidence to increase credit sales• Ensured compliance of all company and government regulations