Consultant / Facilitator / Speaker / Learning SpecialistInstagram: journeysmithsnzWorking hard to help build purposeful organisations, inspiring leaders and passionate people. Specifically I work with leaders and teams, helping to:• Navigate through change• Align people and strategy• Transform the customer experience• Improve performance and cultureI do this through: • Forming strong and trusted relationships• Advising and guiding enthusiastic leaders • Leading and facilitating engaging workshops• Designing and delivering transformational learning experiences• Creating practical, powerful leadership routines and resources• Coaching growing professionalsExperience20+ years in culture, change, transformation, learning, organisational development and customer experience, spread across multiple industries including financial services, public services, telecommunications, retail, utilities, travel & leisure.Lived and worked in Europe, US, Asia, Australasia and currently based in Auckland New Zealand.Passions:- people- performance- purposeful work- Sheffield Wednesday QualificationsBA Hons Business Management & Administration, Physical Education & RecreationAccredited facilitator in Team Management Systems, Branded Customer Service, Strengths Deployment Inventory (SDI)