Jesal Patel Email & Phone Number

New York, New York

Managed multi-million dollar projects for large automotive, B2B, and other top tier clients by collaborating with stakeholders, internal and external developers, and the project team to design optimal solutions that streamlined client processes and improved user experience and engagement. • Managed three junior business analysts while training and mentoring them on business systems, requirements gathering process and QA testing.• Instrumental in developing and executing a mobile strategy for automotive client to expedite and grow site registration, re-engage users with new offerings and increasing monetization opportunities for the users. Mobile site visits increased 232%, monetization and servicing increased by 20% leading to a total of 4MM in revenue.• Implemented a complex search capability on client site by understanding the logic and limitations of the existing platform, soliciting end user requirements, collaborating with internal and external developers, which resulted in designing optimal solution that added efficiency to the functionality and increased user traffic. • Led a project that improved content entry process for B2B client by replacing legacy content management system (CMS) and implementing Adobe Experience Manager (AEM). Instrumental player in defining the end user needs, business rules and user experience requirements. Quickly became a subject matter expert on AEM and trained the client domestic and international content teams.• Subject matter expert for the engineering teams to review approaches, estimates and dependencies between various functionalities.• Demonstrated expertise and knowledge of client business strategy and objectives and gained client trust. Ensured voiced of the customer is the main focus when gathering and communicating requirements and designing solutions.• Proactively recommended solutions based on business need and priorities.

Greater New York City Area

Implemented new and enhanced functionality to add efficiency by analyzing existing business processes and identifying problem areas. Primary source of contact for business and technology teams on queries related tothe overall project.• Coordinated with the business and technology team to gather business requirements and ensure the requested functionally is documented clearly and concisely.• Gathered and maintain requirements, release notes, and user guides to ensure the new enhancements and functionalities are clearly communicated to the clients and the end users to allow for smooth transition.• Led end user training of the new system or enhanced functionality via classroom or webex.• Led meetings with senior managers and subject matter experts to understand project expectations and timelines.• Created project plans based on the discussion with the senior managers and subject matter experts• Managed the testing phase by utilizing Mercury Quality Centre to write and organize test scripts and prioritize the defects.• Managed multiple streams of the project.• Ensured communication between the vendor, the project team and all relevant parties is transparent.• Reduced data processing time by 35% by leading a project to implement a reporting tool that provided more accurate data to the client.• Implemented a reconciliation tool that tremendously reduced the process of reconciling transactions by automating the manual process.

Jersey City, Jersey City

Assisted large Institutional and Wrap managers to utilize Checkfree’s APL program in most efficient manner. Reliable source of expert in various modules of the APL program, including but not limited to the trading tools, reporting functions, and various other features. Applied this knowledge and skill set to optimize client’s daily business workflow and night production cycle.• Initiated new projects involving possible improvements to existing processes, functions and procedures.• Managed functional user requirements, technical user requirements, functional business specifications and Quality Assurance documentation.• Ensured that the requested business functionality is implemented according to the client expectation.• Provide hands on assistance to client when required to ensure all requests are resolved efficiently.• Point of contact for other service teams for large scale and complex projects.

Leadership Principles

Mba - Marketing/Analytics, Marketing And Analytics

Bachelors, Computer Information System