Jesar Royandoyan Email & Phone Number

Makati, National Capital Region, Philippines

Addressed user customer service concerns and decided when to escalate problems to specialistteam members.Entered service tickets into the incident tracking system to facilitate faster problem identificationand resolution.Responded to user operational issues with desktop computers, laptops and mobile electronicdevices to enable problem resolution.Resolved common user concerns by utilizing preset issue resolution scripts.Create user accounts and assign permissions in Active DirectoryConfigured hardware, devices, and software to set up workstations for employees.Diagnosed and troubleshot hardware, software and network issues.

Philippines

Resolve IT incidents quickly and effectivelyRespond to user requests by phone, email and chatAttempt to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call ResolutionPC troubleshooting - Remote support (Bomgar)Work on Windows Desktop, MS Office, Mac OS, Microsoft 365, VMware, network devicesInstalling and troubleshooting a wide variety of applications (Adobe,Software Center, Microsoft App-V)Carefully follow our support and escalation processesMaintain documentationAccurate time entry in the ticketing system

Lipa, Calabarzon, Philippines

Answer incoming calls and respond to customer concernsInforms customers by explaining procedures, answering questions about their billing inquiry, and providinginformation about their planResearch required information using available resourcesDocument all call information according to standard operating proceduresDiscussed promotions, products, and anything pertaining to better and more satisfactory service for thecustomer.

Provide technical support to the end-user by email and phoneProvide onsite demos for digital signage productsCoordinating with clients and end-users to determine the nature of problems and provide an immediatesolutionProvide quarterly preventive maintenance to the clientsSite installation for digital signage productsHardware upgrades, software installation, setup of network cabling in the office and the clientDocumentation and regular updates of the client's purchased productsCCTV Set-up, Troubleshooting, and MaintenanceProvide training for clients on how to properly handle and manage the digital signage productsOcular onsite for the units to be placed and coordinated to the management

Manila, National Capital Region, Philippines

Computer Troubleshooting, Formatting, and MaintenanceHardware upgrades, Software installation, and Computer AssemblingNetwork Troubleshooting and Configuration, Network Cabling/Setup(NAS)Network-attached storage ConfigurationPlanning of Network and CCTV Lay-out for PC Express BranchesCCTV Set-up, Troubleshooting, and MaintenancePoint-Of-Sale (POS) TroubleshootingTroubleshooting of Telephone (PABX)Coordinate with PLDT technical support, if there’s a problem in the telephone or DSL in the PCX Branchesand record their feedback for their solution and the follow-up concern.New PCX Branch setup - CCTV Cameras, Data Network, Biometrics, Telephone Cables, Telephone box,Extension of the telephone lines and new units to be used of branch personnel

Quezon City, National Capital Region, Philippines

Interact with customers to provide and process information in response to inquiries, concerns, andrequests about products and services.Gather customer information and determine the issue by evaluating and analyzing the symptoms.Diagnose and resolve technical hardware and software issues involving internet connectivity.Research required information using available resources.Follow standard processes and procedures.Redirect problems to approprthe iate resourceAccurately process and record call transactions using a computer and designated tracking software.Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’business.

Makati, National Capital Region, Philippines

Documentation of all the work done using Visio, Excel, and MS Word.Configure, install, update, troubleshoots, repair, and replace computer systems, terminals peripheralequipment, and related hardware throughout the organizationTerminate and connect electrical wiring and electronic circuitsPatching and connecting internet cablesComputer assembling and maintenanceManaging and Maintaining the Servers, PCs, Routers, and Switches.Monitor and respond to hardware and software problems utilizing hardware and software testing tools andtechniques.Coordinating with clients and computer users to determine the nature of problems