Passionate about creating meaningful connections and driving positive change, I thrive on leveraging my skills to make a difference. With a penchant for organization and problem-solving, I enjoy delving into the intricacies of projects to uncover innovative solutions. Whether it's fostering partnerships, facilitating events, or refining operational workflows, I am committed to delivering excellence in everything I do.
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Operations DirectorRescue PackChicago, Il, Us -
Program DirectorRescue Pack Apr 2023 - PresentCarol Stream, Il, UsSince 2016 our mission has been to provide pet food & supplies to rescues and residents in need. We support rescues by providing essential pet food and supplies so they may use their funds on adoptions or medical care. We want to keep cats and dogs in their homes and avoid entering overcrowded shelters. We have built a community of healthy pets with our pantries, vaccination and microchipping clinics. We began as a Greater Good Charities GOODS Ambassador and we still have that amazing relationship. -
Founder & Principal Contractor (Part-Time Entrepreneurial)Accompliceassistant Dec 2020 - PresentDeveloped and managed a part-time virtual assistant business while working full-time in the nonprofit industry● Collaborated closely with clients to develop and implement tailored solutions, ensuring alignment with their specific needs and goals● Balanced multiple projects simultaneously while meeting strict deadlines● Executed thorough email cleanup for clients, meticulously organizing and decluttering their inboxes to improve productivity and efficiency and implemented effective strategies to maintain in the future● Successfully managed and maintained multiple complex calendars for executives, ensuring efficient scheduling and coordination of appointments, meetings, and events; including setting reminders, and optimizing time blocks● Maintained confidentiality and exercised discretion when handling sensitive information related to meetings, events, and executive schedules● Analyzed backend systems, including data management processes, file organization, and automation workflows, to identify inefficiencies and recommend enhancements● Efficiently documented and consistently maintained comprehensive stakeholder meeting minutes -
President & Co-Founder (Part-Time Entrepreneurial)Real Dog Moms, Inc. Apr 2017 - PresentAs President and Co-Founder, led operations and finances of a successful organization, played key roles in operations, finance, event management, partnerships, brand awareness, and social media.● Conceived and executed 100+ events● Established partnerships with local and national businesses● Managed event marketing, messaging, and brand awareness● Influenced social media strategy, leading to 22,000 followers on Instagram and Facebook -
Shelter And Community Programs DirectorHinsdale Humane Society Jan 2021 - Apr 2023Revitalized and expanded various programs, resulting in a 4x increase in program impact. Successfully led strategic planning and management of budgets, created community events, and implemented revenue streams to double annual revenue.● Directed a team of five program managers and two program educators● Redeveloped and relaunched Humane Education, Volunteer Program, Training and Enrichment, Pet Therapy, Community Resources, and Veteran Support programs● Founded and managed monthly community support events for hundreds of guests● Established strategic plans, including SMART goals, budgets, and monthly KPIs● Audited expenses and decreased annual costs by 17.5%● Pioneered new revenue streams, which increased revenue by 105% from $114,000 to over $234,000● Developed staff policies and standard operating procedures; created volunteer policies and procedures manual● Oversaw vehicle fleet, facility maintenance, inspections, repairs, and land upkeep; maintained all State and Federal licenses and certificates● Led engagement and continuing education of 35 employees● Spearheaded end-to-end recruitment processes, including sourcing, screening (over 450 resumes in 2 years), interviewing, and onboarding of candidatesPROGRAM IMPACT HIGHLIGHTS: ✔ Increased Program Revenue in first full year of overseeing programs from $114,000 to $234,000 ✔ Humane Education: from 810 youths in 2021 to 4608 youths in 2022✔ Pet Therapy: 2021 provided 379 Hours of visits and increased to 934 Hours & expanded from 37 teams to 66✔ Community Resources: 2022 served 1523 pets in Inaugural Year via pet food pantries and free vaccine clinics✔ Volunteer Program: welcomed 190 new volunteers in 2021 and 317 in 2022✔ Training and Enrichment: had 188 class attendees in 2021 and increased to 253 in 2022
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Virtual AssistantBelay Nov 2020 - Jan 2021Atlanta, Ga, Us -
Illinois Program ManagerPet Partners May 2019 - Apr 2020Bellevue, Washington, UsLed a team of 400+ volunteers and facilitated pet therapy programs, expanded partnerships, and spearheaded leadership initiatives to promote and expand pet therapy programs in Illinois. ● Spearheaded Leadership Committee and increased team evaluations● Developed and coordinated facility partnerships● Expanded events featuring workshops and informational sessions -
Office ManagerHamilton Thies & Lorch Llp Apr 2016 - May 2019Managed office operations and provided administrative support for a legal firm, including three partners and seven associate attorney ● Coordinated attorney calendars and executed weekly legal events● Managed expense reports and staff vacation/PTO● Oversaw accounts payable and receivable● Completed legal filings and managed vendor relations● Handled inventory, equipment, and maintenance requests
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Director Of Events (Part-Time Entrepreneurial)Mutt Jackson Jan 2018 - Sep 2018Organized and managed summer pop-up events, securing partnerships with local and national brands.● Researched and procured brands for 16 events● Handled booking, payments, and schedule management
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Independent ContractorEast Bank Chiropractic Nov 2006 - Mar 2016Managed client relations, scheduling, billing, and customer service, contributing to a 200% increase in sales.
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Executive Assistant To The President, Office Manager, And Sales RepresentativeStep Industries, Inc. Dec 2001 - Nov 2006● Maintained President's daily schedule and coordinated domestic and international travel arrangements● Processed accounts payable and receivable processes for annual sales exceeding $1 million● Managed customer relations for national and international clientele
Jessica Hiltner Education Details
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Eastern Illinois UniversityFamily Services -
Acupressure InstituteReflexology -
The Soma Institute Of Clinical Massage TherapyMassage Therapy/Therapeutic Massage -
Mother McauleyHigh School
Frequently Asked Questions about Jessica Hiltner
What company does Jessica Hiltner work for?
Jessica Hiltner works for Rescue Pack
What is Jessica Hiltner's role at the current company?
Jessica Hiltner's current role is Operations Director.
What schools did Jessica Hiltner attend?
Jessica Hiltner attended Eastern Illinois University, Acupressure Institute, The Soma Institute Of Clinical Massage Therapy, Mother Mcauley.
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