Rajesh Krishnan Email & Phone Number

Chennai, Tamil Nadu, India

Chennai Area, India

Managing Oracle Database Administration function involving:• Installation, configuration, Upgradation of Oracle server software and evaluation of the hardware; Database refresh from production to development/testing.• Experience in Oracle E- Business Suite 11i and R12(12.1.3 and 12.2.2.4) administration and maintenance.• Installation, creation, configuration and administration of ASM.• Implementation of Physical and Logical standby, Active Data guard, Snapshot Standby.• Disaster Recovery Management and Performing DR Switchover/Switchback drills.• Maintenance activities like Database/Application backups, Cloning, Database and Application Patching.• Database / SQL tuning, performance monitoring and troubleshooting performance issues.• Working on performance issues and providing root cause and solution wherever applicable with the help of AWR, ADDM, SQLT, Statistics gathering, Index rebuilding, SQL profile creation, Table re-org, etc.• Upgradation of Oracle production databases (10g /11g / 12c)• Migration of Oracle databases across various platforms.• Database security viz. enrolling users, profiles, roles and user rights management.• Implementation of backups (Logical & physical) along with recovery, monitoring procedures, policies.• Designing Backup Strategy & ensuring scheduled / unscheduled backups as per the backup plan.• Automating daily housekeeping activities with OS scripting in both WINDOWS and UNIX.• Preparing the Management Reports like Capacity, Storage Planning, Executive Summary & other reports like Data Growth Management, Object Growth Analysis etc.In addition, I have worked on• Installing configuring Apache Tomcat as standalone and cluster• Installed and configured the ELK Stack• Implemented Ansible in automating Apache Tomcat installation• Installing, Upgradation and Administration of MicroStrategy BI Tool• Administration, Upgradation of Netezza Data warehouse appliance.

Chennai Area, India

Chennai Area, India

Chennai, Tamil Nadu, India

• Heading the Support team for Tamil Nadu & Kerala Region• Pre-sales and Post-sales support of Point-of-Sale (POS) products.• Maintain the Customer Relationship with the clients• Project planning and Implementation• Integration of the Point-of-Sale Products with the POS Applications• Provide Technical support on POS Printers, Barcode Printers, RFID, POS Peripherals, Barcode Scanners, Handheld Terminals, Networking, Touch Screen Kiosk and POS Terminals• Worked with Software Partners to get the POS products integrated with the Applications.

Chennai, Tamil Nadu, India

• Handled a team of 35 agents supporting HP All in One Printers, Scanjet, LaserJet Printers and Digital Cameras products.• Handled a special team focussing on Unresolved and Corporate Escalation cases.• Contact Point for HP All in One Printers, Ink Supplies, Macintosh and Networking with DTEC• Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the SLA and work processes.• Planning targets, monitoring them and ensuring achievement of overall targets on a weekly & monthly basis as well as conducting one-on-one sessions, with team members.• Conducting Refresher Training for Agents (Based on QA reports, client feedback, live monitoring and self-assessment of the support).• Conducting daily team meetings in order to discuss the team performance, feedbacks and to address any concerns of team members.• Achieve targets like CSAT, SVL, AHT for each product line on a daily, weekly and monthly basis.

Mumbai, Maharashtra, India

• Preparation of Training Materials/Presentations on Motherboards, Chipsets, Peripherals of HCL PC’s & BeePos POS machines.• Handling the Technical support of HCL BeePos range of Point-of-Sale products for the Western Region (Maharashtra, Goa & Gujarat)• Involved in training channel partners and Support Engineers on HCL BeePos systems and peripherals• Integration of HCL BeePos peripherals with third party POS applications.• Worked on development of Windows XP Embedded Operating System for Retail POS Machines.

Chennai, Tamil Nadu, India

• Involved in maintenance of Systems and Network• Installation and Troubleshooting of Windows NT & 2000• General Administration work• Liaise with Principal office (Baltimore, U.S.A) and Branch office (Chennai)• Maintenance of Project Database• Prepare weekly reports on the status of Projects.• Prepare Man-hours report for individual Projects.

B.Sc, Statistics

Adca, Computer Programming