Customer Service Representative
Current-Respond promptly to customer inquiries via email, chat, and phone regarding product questions, orders, and billing. -Assist customers with order placement, tracking, and modifications for a smooth purchasing experience. -Develop in-depth product knowledge to provide accurate information and recommendations. -Address and resolve issues such as delivery problems, damaged products, returns, and refunds. -Provide technical support for e-commerce website issues, including login and payment processing. -Collaborate with teams to manage returns, gather customer feedback, and maintain accurate inventory.