As a proud Latina with over 15 years of experience leading Customer Success and Growth teams across high-tech startups, I bring a unique perspective shaped by my heritage and professional journey. My background as an Industrial Engineer and current pursuit of an MBA provides me with the strategic and analytical skills necessary for scaling businesses and identifying market fit.Throughout my career, I’ve had the privilege of working with diverse teams to cultivate customer-centric cultures and drive operational efficiency. I specialize in guiding companies through various growth stages by implementing Customer Success frameworks tailored to their unique needs. My passion lies in helping founders and executives understand the vital role Customer Success plays in achieving sustainable growth.As a member of the Women in Robotics community, I am dedicated to empowering women in tech and mentoring fellow Latinas to pursue careers in STEM. Most recently, I founded The Latina Success, an agency that supports companies' Customer Success initiatives by providing fractional services designed to optimize customer engagement and retention strategies.
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Ceo And FounderRobosuccessHancock, Mi, Us -
Head Of MarketingHumanoids Summit Sep 2024 - Present -
Head Of Customer SuccessDuckietown Mar 2024 - PresentBoston, Massachusetts, UsAs the Head of Growth at Duckietown, I spearhead strategic initiatives aimed at driving business expansion and enhancing market penetration. My role involves a dynamic combination of data-driven marketing strategies, user acquisition, and partnership development to foster scalable growth. I focus on identifying and capitalizing on new opportunities to increase our customer base and strengthen our brand presence in the autonomous vehicle learning environment. By leveraging innovative outreach techniques, I ensure that Duckietown not only reaches but exceeds its growth objectives, maintaining its position at the forefront of educational robotics. -
Chief Marketing Officer- Co-FounderBerry Clean Brands, Inc. Jan 2024 - PresentIndependence, Michigan, UsAs a Co-founder and the Chief Marketing Officer at Berry Clean Brands, I am responsible for driving the strategic marketing initiatives that elevate our brand identity and increase market share. My role involves overseeing the development and execution of innovative marketing campaigns, managing brand communications, and ensuring a cohesive customer experience across all platforms. -
Chief Of Customer ExperienceDaily Connect Sep 2023 - PresentMountain View, Ca, UsAs a leader, my responsibility is to oversee the overall customer satisfaction of the company. This role involves strategizing and implementing processes that improve customer interactions and experiences across all touchpoints. My goal is to create a department and various strategies to help us understand customer needs and expectations, analyze feedback, and coordinate with different departments to ensure a cohesive and positive customer journey. I am working on monitoring and improving the performance metrics, leading customer experience teams, and staying abreast of market trends to drive improvements in service quality, customer retention, and brand loyalty for our different products. -
FounderThe Latina Success Apr 2023 - PresentAs a passionate advocate for diversity in tech, our team is dedicated to promoting and supporting Latinos in the industry. We strive to educate and empower the Hispanic community with effective strategies for success in Customer Success. Join us in our mission to create a more inclusive and equitable tech landscape for all. -
Principal Customer Success ManagerFormant Jul 2022 - Aug 2023San Francisco, Ca, UsAs the first Customer Success Manager, I played a pivotal role in shaping and driving the success of our organization. I strategically developed and implemented various initiatives to enhance our services and pave the way for a successful market launch. Being the pioneer CSM, I established best practices and procedures that became the foundation for our customer success department. -
Senior Customer Success Manager (Americas Region)Blue Ocean Robotics Feb 2021 - Aug 2022Odense, Syddanmark, DkThroughout my time at Blue Ocean Robotics (BOR), I prioritized providing exceptional services to customers by meeting their needs and ensuring their satisfaction. I served as a voice of the customer, communicating their feedback and requirements to Marketing, Sales, and Product Development teams. -
Head Of Customer Happiness At Genius PlazaGenius Plaza Jan 2017 - Feb 2021During my tenure, I successfully established and oversaw the development of the Customer Success and Customer Service departments, playing a pivotal role in their creation and growth. As a leader, I implemented effective strategies to ensure the success of our customers and drive the company's Go-to-Market initiatives.
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Lead Of ImplementationPlataformai Oct 2011 - Dec 2016As a key member of the team, I played a pivotal role in the successful implementation of our software solutions for clients. By providing exceptional service and acting as a trusted consultant, I assisted clients in improving their administrative processes and achieving their goals. I effectively managed a portfolio of over 100 customer relationships, working closely with them to create efficient workflows and enhance their procedures. -
Director Of Customer OperationsRobot Gdl Sep 2006 - Sep 2011As a pivotal team member, I assumed a leadership role in overseeing the operations of sales, marketing, and customer experience departments, driving their success and ensuring seamless operations. I spearheaded impactful sales campaigns that yielded significant results, positioning the company for growth and prosperity.
Jesica Chavez 🤖🎙️ Education Details
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Michigan Technological UniversityMaster Of Business Administration - Mba -
Universidad Del Valle De MéxicoIndustrial Engineering
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Michigan Technological UniversityEntrepreneurship/Entrepreneurial Studies
Frequently Asked Questions about Jesica Chavez 🤖🎙️
What company does Jesica Chavez 🤖🎙️ work for?
Jesica Chavez 🤖🎙️ works for Robosuccess
What is Jesica Chavez 🤖🎙️'s role at the current company?
Jesica Chavez 🤖🎙️'s current role is CEO and Founder.
What schools did Jesica Chavez 🤖🎙️ attend?
Jesica Chavez 🤖🎙️ attended Michigan Technological University, Universidad Del Valle De México, Michigan Technological University.
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