StudyPortals supports prospective students globally by providing a platform to explore study programs, scholarships, application requirements, and international study visa information.● Led team ceremonies, including sprint planning, refinement sessions, daily stand-ups and retrospectives● Advocated metrics to measure opportunity gaps and uncover potential insights to meet user needs and business goals for the search result page.

MercadoLibre is the leading Latin American e-commerce platform similar to Amazon in size and offering. It provides a holistic ecosystem of an online marketplace, payment solutions, and digital services for consumers and businesses, with 300+ transactions per second.● Managed product lifecycle for 4 new products from concept to delivery● Acted as the central point of contact for multiple projects● Managed and prioritized product roadmap and backlogs, ensuring alignment with stakeholders while handling dependencies, risks, and roadblocks● Facilitated Scrum ceremonies and collaborated with cross-functional teams (UX/UI designers, backend/frontend engineers) to ensure the delivery of products with a focus on user experience and business impact● Oversaw product roll-out readiness, ensuring that all technical and functional requirements were met● Optimized user experience by setting and analyzing A/B tests, refining requirements, and gathering user feedback to improve product features● Developed dashboards and refined metrics (KPIs) utilizing SQL, Looker Studio, and other data analytics and visualization tools.

Online learning platform that offers digital courses with a focus on programming, web development, UX, data and product.● Provided guidance and support to a group of 20 students, reinforcing key concepts and practical applications through extra lessons● Graded assignments and offered personalized feedback to ensure students' successful completion oftheir final projects

Despegar is a popular Latin American online travel agency comparable to Booking.com, operating in over 20 countries where you can book flights, hotels, and other travel-related services.● Boosted data-driven decision-making within 2 product squads by developing dashboards and promoting the usage of data● Led initiatives to reduce operating costs through data analysis and insights, directly contributing to improved automation in customer support● Collaborated closely with technical teams to improve user behavior tracking, contributing to more informed product improvements

● Shaped the strategy for 4 product teams by identifying patterns in customers' interactions and preferences, aligning with the business goals● Managed complex data from multiple sources (calls, web/mobile interactions, back-office operations, surveys)● Created and improved key metrics and dashboards with broad areas of impact, optimizing decision-making processes● Provided data analysis and insights that played a role in the company’s IPO process.

● Created, maintained and enhanced metrics and reports to ensure accurate business insights● Detected and reported problematic suppliers, optimizing sorting algorithms for better performance on the sales website● Prepared and presented metrics and ad-hoc analyses identifying deviations from targets

● Addressed inbound calls from clients with product-related issues and effectively resolved their problems● After few months, I transitioned to the Operations area to address booking issues in coordination with the Commercial team● Led the team activities on Sundays to maintain operational efficiency and deliver seamless service.