Jesica has 14 years experienced and expert in Customer Relationship Management & Corporate Sales. SAAS experience and Ecommerce Project Management She is proactive, self-starter and goal oriented. She has multi-level skills, eager to learn new skills and a fast learner. She have a Native-level English communication skills. She also has an experience in Team handling, Coaching & Training. Customer Relationship ManagementB2C & B2B SalesAdministrationAppointment SettingCustomer AcquisitionInbound/Outbound CallsConsultative SellingQuality ControlEmail / Chat Support SAAS Training/PresentationManagementVirtual Assistant
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Founder | OwnerCurva Shapewear Jun 2023 - PresentPhilippines -
Assistant Vice PresidentBrittany Corporation Apr 2024 - Nov 2024International Marketing for Luxury Real Estate -
FounderCazzaz.Com Apr 2024 - Nov 2024
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Invention SourcingZulay Kitchen Jan 2021 - May 2024Florida, United States -
Chief Executive Officer - FounderEsme Philippines Mar 2020 - May 2024Philippines -
FounderAlamirah Corporation Jul 2017 - May 2024Philippines
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Growth Marketing - SourcingSynzenbe Nov 2018 - Feb 2021Greater New York City Area
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Ecommerce Project ManagerYomu & Associates Jan 2019 - Dec 2019Austin, Texas AreaProvide eCommerce functionality expertise during project planning, development and production-support.Review eCommerce platform and architecture to recommend effective options for implementing business functionality.Collaborate with business owners and stakeholders to lead eCommerce requirements gathering and analysis.Effectively manage multiple medium sized eCommerce projects, or individual large sized eCommerce projects.
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Business Development ExecutiveStore Hub Jun 2016 - Jul 2017MalaysiaSchedule and appointment settingSales coordinatorAdministration and DocumentationOutbound and inbound callsCustomer RelationBusiness Sales ConsultationConsultative salesEmail SupportFAQ's/ Knowledgebase documentationSoftware TrainingCorporate Sales (B2B)Meeting and presentation handling with CEO, VIP and Business OwnersCreating instructional videos/GIF for support
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Account ManagerDu Telecom May 2011 - Jul 2015United Arab EmiratesOperates as the lead point of contact of Business ClientsBuild and Maintain strong and lasting relation with ClientsEnsure the timely and successful delivery of our solutions according to customer needs and objectives.Generate lead and sales to acquire new business clients.Forecast and track account metricsIdentify and grow opportunities within territoryTo achieve KPI target and quota.Develop, own and implement account strategy.
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Call Center Team LeadCitigroup Jan 2009 - Feb 2011PhilippinesMonitor and supervise a of a team that to ensure the team performance on a daily basis.Team Handling, Coaching and TrainingEnsure Team KPI performance is on track on a weekly/Monthly/Quarterly review. Motivate team to achieve targets.Audit Team performance and identify areas of improvement. Discuss and present team performance with other Managers and VP and collaborate to improve call centre operation.Develops, refines, and reports on statistics for call centre operation, including agentoccupancy, abandon rate, first call resolution, customer satisfaction survey, AHT, Attrition Rate, Sales Target and Quality Scores.Graveyard – Citibank US
Frequently Asked Questions about Jesica N.
What company does Jesica N. work for?
Jesica N. works for Curva Shapewear
What is Jesica N.'s role at the current company?
Jesica N.'s current role is Saas | E-commerce.
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Jesica Cristina.N
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