Jesil T T Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Spearheaded Process Excellence initiatives and developed the Service Excellence framework, resulting in a best-in- class customer experience.Assisted operations teams in establishing business performance standards, reducing variation in critical processes, and achieving improvement goals.Reduced R&M cost by 35% and resolved customer issues 75% faster, contributing to operational efficiency.Designed and implemented a training and development module for the operations team, increasing sales conversion by 45%.

Chennai, Tamil Nadu, India

Expanded city base from 3,000 beds to 10,000 beds, with average monthly revenue growth from INR 1.5 Crore to INR 9.2 Crore.Ensured business profitability by achieving revenue and cost targets through influencing metrics of occupancy, pricing, and operational costs.Managed a cross-functional team of 150+ people in sales, operations, business development, finance, procurement & contracts, legal, and admin.Slashed operational costs by 20% through process improvement projects and revenue generation measures.

Chennai, Tamil Nadu, India

Cochin Area, India

Supervised end-to-end property operations, managed cluster-level teams, and ensured compliance, resulting in the achievement of service levels and operational metrics. Established Oyo Homes' operations in 5 different locations in Kerala and improved customer satisfaction.Provided effective coaching and mentorship to Oyo Captains, leading to improved performance and behaviour

Chennai Area, India

Chennai Area, India

Primary activity : Process improvement,planning, Data Analytics, 5S implementation, NPA, ISO Key deliverables:Identify problem areas, draw plan for productivity improvement,through process reengineering initiatives.Identifying potential root cause for the problems, and identifying improvement areas and solutions and implementation of the solutions (DMAIC methodology)Play a significant role in process improvement activities of the organisationPlay an important role in implementing long term solutions for the process improvement initiativesWorking closely with system development team in case there is a need of developing modules for the process improvement purpose.Play a key role in planning and implementing 5S in various service centers and HubsMonitoring day today NPA related activities.Analysing NPA feedbacks of the customer and identifying areas of improvement.Planning and developing initiative plans for improving NPA scores.Play a key role in ISO related activities like Planning audit schedules, budgeting for the same, conducting audits, updating ISO manual.Play a key role in ensuring all the activities in the organisation are done as per ISO standards.Training people on 5S and Gemba walk and DMAIC methodologies.

Chennai Area, India

Primary activity : Process improvement,planning, Data Analytics, 5S implementation, NPA, ISO Key deliverables:Identify problem areas, draw plan for productivity improvement,through process reengineering initiatives.Identifying potential root cause for the problems, and identifying improvement areas and solutions and implementation of the solutions (DMAIC methodology)Play a significant role in process improvement activities of the organisationPlay an important role in implementing long term solutions for the process improvement initiativesWorking closely with system development team in case there is a need of developing modules for the process improvement purpose.Play a key role in planning and implementing 5S in various service centers and HubsMonitoring day today NPA related activities.Analysing NPA feedbacks of the customer and identifying areas of improvement.Planning and developing initiative plans for improving NPA scores.Play a key role in ISO related activities like Planning audit schedules, budgeting for the same, conducting audits, updating ISO manual.Play a key role in ensuring all the activities in the organisation are done as per ISO standards.Training people on 5S and Gemba walk methodologies.

Kerala

Process improvement project focused on evaluating the tyre building process and improving the present tyre building process. The project titled "Reduction in Tyre building loss due to Ply, Breaker and chaffer shortage” involves understanding the sub process in tyre manufacuring and understanding the potential root cause for the low productivity and evaluating possible solutions. the project covered various aspects of inventory management, scheduling mechanism and lay out optimization.At the end of the project came up with detailed report of the findings and suggestion. Based on the new scheduling pattern and inventory optimization pattern developed the productivity improved for the subsequent months.

Pgdm, Operations Management And Supervision

Bachelor Of Technology (Btech), Electronics And Communications Engineering