Jesil T T Email and Phone Number
Results-driven professional with a proven track record in overseeing expansion, profit and loss management, and ensuring a positive customer experience. Experienced in leading teams, implementing effective strategies, and optimizing operational processes. Strong expertise in driving revenue growth, enhancing customer satisfaction, and achieving business profitability.Key Accomplishments:Increased new order bookings by 25% and average monthly revenue by 35%, through the implementation of effective strategies.Improved customer Net Promoter Score (NPS) by 15 points, by reducing turnaround time and optimizing the design process.Successfully increased the contribution margin by 3% through strategic optimizations in discount and pricing strategies.Enhanced lead to order booking ratio by 2% and reduced internal operational costs by 20% through process improvement initiatives.Established business operations in new locations, resulting in revenue growth and brand awareness.Managed cross-functional teams, ensuring compliance and achievement of service levels and operational metrics.Provided effective coaching and mentorship, leading to improved team performance and behavior.Led process improvement initiatives and implemented methodologies such as 5S, GEMBA Walk, and DMAIC.Skills:Expansion and Profit & Loss ManagementCustomer Experience OptimizationTeam Development and SupervisionStrategic Planning and ImplementationRevenue Growth and Cost OptimizationProcess Improvement and Operational EfficiencyCustomer Satisfaction EnhancementCross-functional Team Management
Homelane
View- Website:
- homelane.com
- Employees:
- 1058
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General ManagerHomelane Oct 2022 - PresentBengaluru, Karnataka, India
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Associate Director - Customer ExperienceZolo Jul 2021 - Oct 2022Bengaluru, Karnataka, IndiaSpearheaded Process Excellence initiatives and developed the Service Excellence framework, resulting in a best-in- class customer experience.Assisted operations teams in establishing business performance standards, reducing variation in critical processes, and achieving improvement goals.Reduced R&M cost by 35% and resolved customer issues 75% faster, contributing to operational efficiency.Designed and implemented a training and development module for the operations team, increasing sales conversion by 45%. -
City Head - P&LZolo Jun 2020 - Jul 2021Chennai, Tamil Nadu, IndiaExpanded city base from 3,000 beds to 10,000 beds, with average monthly revenue growth from INR 1.5 Crore to INR 9.2 Crore.Ensured business profitability by achieving revenue and cost targets through influencing metrics of occupancy, pricing, and operational costs.Managed a cross-functional team of 150+ people in sales, operations, business development, finance, procurement & contracts, legal, and admin.Slashed operational costs by 20% through process improvement projects and revenue generation measures.
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Senior ManagerZolo Jun 2019 - Jun 2020Chennai, Tamil Nadu, India
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Operations ManagerOyo Apr 2018 - Jun 2019Cochin Area, IndiaSupervised end-to-end property operations, managed cluster-level teams, and ensured compliance, resulting in the achievement of service levels and operational metrics. Established Oyo Homes' operations in 5 different locations in Kerala and improved customer satisfaction.Provided effective coaching and mentorship to Oyo Captains, leading to improved performance and behaviour -
Operations ManagerZolo Mar 2017 - Apr 2018Chennai Area, India
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Assistant Manager - Process ExcellenceBlue Dart Jul 2015 - Dec 2016Chennai Area, IndiaPrimary activity : Process improvement,planning, Data Analytics, 5S implementation, NPA, ISO Key deliverables:Identify problem areas, draw plan for productivity improvement,through process reengineering initiatives.Identifying potential root cause for the problems, and identifying improvement areas and solutions and implementation of the solutions (DMAIC methodology)Play a significant role in process improvement activities of the organisationPlay an important role in implementing long term solutions for the process improvement initiativesWorking closely with system development team in case there is a need of developing modules for the process improvement purpose.Play a key role in planning and implementing 5S in various service centers and HubsMonitoring day today NPA related activities.Analysing NPA feedbacks of the customer and identifying areas of improvement.Planning and developing initiative plans for improving NPA scores.Play a key role in ISO related activities like Planning audit schedules, budgeting for the same, conducting audits, updating ISO manual.Play a key role in ensuring all the activities in the organisation are done as per ISO standards.Training people on 5S and Gemba walk and DMAIC methodologies. -
Management Trainee - Organisation ExcellenceBlue Dart Express Limited Jul 2015 - Dec 2015Chennai Area, IndiaPrimary activity : Process improvement,planning, Data Analytics, 5S implementation, NPA, ISO Key deliverables:Identify problem areas, draw plan for productivity improvement,through process reengineering initiatives.Identifying potential root cause for the problems, and identifying improvement areas and solutions and implementation of the solutions (DMAIC methodology)Play a significant role in process improvement activities of the organisationPlay an important role in implementing long term solutions for the process improvement initiativesWorking closely with system development team in case there is a need of developing modules for the process improvement purpose.Play a key role in planning and implementing 5S in various service centers and HubsMonitoring day today NPA related activities.Analysing NPA feedbacks of the customer and identifying areas of improvement.Planning and developing initiative plans for improving NPA scores.Play a key role in ISO related activities like Planning audit schedules, budgeting for the same, conducting audits, updating ISO manual.Play a key role in ensuring all the activities in the organisation are done as per ISO standards.Training people on 5S and Gemba walk methodologies.
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Mba Operations Summer InternApollo Tyres Ltd Apr 2014 - Jun 2014KeralaProcess improvement project focused on evaluating the tyre building process and improving the present tyre building process. The project titled "Reduction in Tyre building loss due to Ply, Breaker and chaffer shortage” involves understanding the sub process in tyre manufacuring and understanding the potential root cause for the low productivity and evaluating possible solutions. the project covered various aspects of inventory management, scheduling mechanism and lay out optimization.At the end of the project came up with detailed report of the findings and suggestion. Based on the new scheduling pattern and inventory optimization pattern developed the productivity improved for the subsequent months.
Jesil T T Education Details
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Birla Institute Of Management And TechnologyOperations Management And Supervision -
Scms School Of Engineering And TechnologyElectronics And Communications Engineering
Frequently Asked Questions about Jesil T T
What company does Jesil T T work for?
Jesil T T works for Homelane
What is Jesil T T's role at the current company?
Jesil T T's current role is General Manager @ Homelane.
What schools did Jesil T T attend?
Jesil T T attended Birla Institute Of Management And Technology, Scms School Of Engineering And Technology.
Who are Jesil T T's colleagues?
Jesil T T's colleagues are Kritika Pandey, Subhash Shetty, Priyadharshini Ravichandran, Anvith Achar, Ravi Kiran, Prakshal Amrutkar, Yeshwanth Chetty.
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