Jesily Thomas Email and Phone Number
Passionate detail-oriented professional with 17 years of successful experience in Data science, Analytics, Networking technology, Client service, Sales strategy; proven experience in multitasking combined with business analysis and strong leadership skills.Enthusiastic about leveraging data science to drive actionable insights and support business decision-making. Eager to leverage expertise in AI/ML and deep learning to excel in a challenging environment. I seek to utilise data management and analytics expertise to drive innovation and solve complex business challenges.Currently, I am a Junior Data Scientist at Alina Softwares, where I completed an intensive internship program focused on supervised and unsupervised ML projects, Deep learning, and NLP use-case projects, and evaluated performance metrics. My accomplishment include the implementation of predictive models to optimise business inquiries through chatbot, resulting in a 25% increase in new customer acquisition and reduced customer complaints.I am deeply committed to using data to make a positive impact, and am always eager to collaborate on innovative projects. I am currently exploring opportunities, where I can apply my analytical skills, technical expertise, and leadership abilities to contribute to impactful groundbreaking data-driven solutions and drive success.Quality management | Business strategy | Leadership | Python | TensorFlow | PyTorch | Machine learning | Deep learning | NLP | Statistical analytics | SQL | MS Excel | Tableau | Power BI | Web scrapping | Gen AI | Prompt Engineering | Hadoop
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Junior Data ScientistAlina Softwares Sep 2022 - PresentIndia• Worked with Lead Data Scientist on hands-on real-world projects and various use-case projects.• Skilled in working with datasets for tasks such as data cleaning, feature engineering, feature selection, data visualization, exploratory data analysis (EDA), and model training, utilizing Python libraries like Pandas, Numpy, Seaborn, Matplotlib, and Scikit-learn.• Implemented predictive models to optimise business inquiries through chatbot, resulting in a 25% increase in new customer acquisition and reduced customer complaints.
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Business Development ManagerSavington International Insurance Brokers Llc Aug 2018 - Feb 2021Dubai, Uae• Market insurance products for corporate requirements and tailor products based on need.• Collected and analysed data to understand pricing and strategise for market penetration and revenue growth. -
Client Relationship Manager - Priority BankingAbu Dhabi Commercial Bank Aug 2014 - Jan 2018Dubai, Uae• Managed a portfolio of priority segment customers, driving revenue growth through cross-selling.• Collaborated with cross-functional teams, including Quality team, Product analyst to resolve customer service issues.• Consistent customer acquisition growth 20% year-on-year. -
Sales - BancassuranceRakbank Nov 2012 - Jun 2014Dubai, Uae• Market and generate leads to promote insurance products. -
Team LeadMicroland Limited Oct 2006 - Nov 2011Bangalore, India• Managed a team of 20-25 Technical Support Associates. Trained and provided technical direction to L1/L2 associates on process and product updates.• Set and monitor performance KPI monthly. Provide action plan to improve performance, or initiate product training for agents with lack of product expertise.• Collected and analysed data to understand trends, insights in product related issues. Prepare business analysis presentation for the vendor. Delivered ~10-15% above agreed service level month-on-month for parameters including First-time resolution, Customer retention, Customer satisfaction. -
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Sales Executive[24]7.Ai Sep 2005 - Jun 2006Bangalore, India• Build effective relationship and sell benefits to potential customers. Products include Credit Card, Credit Protection Plan.
Jesily Thomas Education Details
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Data Science
Frequently Asked Questions about Jesily Thomas
What company does Jesily Thomas work for?
Jesily Thomas works for Alina Softwares
What is Jesily Thomas's role at the current company?
Jesily Thomas's current role is Data Science • Python • ML • Deep Learning • NLP • Statistical Analytics • SQL.
What schools did Jesily Thomas attend?
Jesily Thomas attended The Johns Hopkins University.
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Jesily Thomas
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