Jessica Coplan Email & Phone Number

Tacoma, Washington, United States

Tacoma

Lincoln, Nebraska Area

-Assist the network admin in the provisioning of technical, systems, and network support. -Support, monitor, and test/troubleshoot hardware and software applications. Install, configure, and manage workstations and peripherals. -Performs maintenance and support of servers, desktop pcs, hardware, and software as directed. -Assist in configuring/planning of network structure setup with direction as requested by network team.- Provide direct/remote support to employees in Lincoln/Omaha campuses covering laptops, desktops, printers, software, telephony, and networking. - Responsible for Active Directory administration of laptops, desktops, and users. - Maintained site wide equipment including imaging, deployment, warranty refresh and excess equipment removal.- Coordinate site wide projects by meeting with impacted clients/teams. This included software updates, hardware installations, network optimization/upgrades, and setting up new suites for clients. - Responsible for reviewing all escalation requests for tickets and assigning/handling based on severity of issue. Identified as PoC for Desktop Support Team.

Lincoln, Nebraska Area

- Provide direct/remote support to employees in Lincoln/Omaha campuses covering laptops, desktops, printers, software, telephony, and networking. - Responsible for Active Directory administration of laptops, desktops, and users. - Maintained site wide equipment including imaging, deployment, warranty refresh and excess equipment removal.- Coordinate site wide projects by meeting with impacted clients/teams. This included software updates, hardware installations, network optimization/upgrades, and setting up new suites for clients. - Responsible for reviewing all escalation requests for tickets and assigning/handling based on severity of issue. Identified as PoC for Desktop Support Team.

- Responsible for providing telephone/email (primary), online, social media, and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software (both industry and proprietary).- Provides first- or second-level support in the inbound or outbound contact center. Answers questions about installation, operation, configuration, customization, and usage of assigned products. - Responsible for following defined policies & procedures (e.g standard operating procedures, etc). Follows technical protocols.- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. - Documents problems in the support solution database for diagnostics and solution implementation.- Escalates more complex customer technical issues to senior level support.- Demonstrates knowledge of internal operations and develops relationships to facilitate workflow. Knowledge of related regulations and standards. Strong understanding of current processes and procedures and may identify opportunities for improvement.- Analyzes information to select appropriate options from defined alternatives. Frequently resolves problems through research of multiple alternatives. Solves moderately complex customer issues on any product.

sparking imagination by helping children discover new things each day; offering parents detailed daily reports outlining their child's day; assisting the lead teacher with snack time, arts and crafts and naptime; promoting good behavior by using the positive reinforcement method.

ensuring freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock; greeting each customer with friendly eye contact; helping with preparation, set-up, and service for catering events; taking food orders and relaying orders to kitchens or serving counters.