Accounts Management and mainiting records of day to day transaction related to specificproducts.Managing emails and other administrative activities

•Customer Service Executive (Email) for Virgin AtlanticAirways, dealing with Virgin's Frequent Flyer programme.•Points claim, issuing vouchers etc. •Liaising with Virgin's partners for better customer satisfaction. •Handling Back office processes• Solving of queries from emails within TAT• Ensure the completeness and accuracy of data process• Successfully handle most non-routine issues, escalates to management on a timely manner, issuesthat cannot be resolved.