Jesenia Pagan Email & Phone Number

Remote

• Continuous improvement in HR, benefits, and payroll processes
• Manage and troubleshoot issues with HRIS and other HR systems
• Implementation lead for HR technology/systems and other projects
• HR processes and systems trainer
• Serve as a liaison on several process improvement committees
• Lead on employee resource group (CHEER Committee)

Rocky Hill, CT

• Identify and implement recruiting strategies
• Manage the new hire on-boarding process
• Implement employee and management training
• Responsible for processing all employee status updates and payroll/benefits related transactions
• Partner with Managers to address employee performance issues
• Conduct employee relations and workplace investigations

Stamford, Connecticut

• Responsible for managing the day-to-day HR activities for the business unit
• Administer all leaves of absences including FMLA, medical/Personal, Worker's
• Compensation
• Implement recruiting strategies for the recruitment of front-line kitchen and dietary positions, and management positions
• Manage HRIS
• New hire and ongoing training and development of frontline staff and supervisors/managers

Manchester, Connecticut

• Contact person for general questions on payroll, benefits, and various company and HR policies
• Recruiter for all hourly and salaried positions
• Organize, schedule, and administer new hire orientations for all new hires
• Educate employees on company offered benefits
• Submit all benefit enrollments and ensure proper payroll authorizations are completed
• Ensure HRIS is updated with new hires, employee change transactions, and terminations

• Regional responsibility of 8 stores with 1,000 + employees across three states (CT, MA, RI)
• Conduct store visits for improved employee relations
• Work closely with management and store operations supporting the needs of the business, identifying, and resolving problems and providing feedback
• Initiate, organize, and facilitate all aspects of Community Programs
• Monitor management training and development
• Identify stores’ staffing needs and put forth action plans to fill open positions, for example by identifying and partnering with community groups as sources for hiring and training

Willimantic, CT

• Manage about 150 employees at store level
• Store Recruiter for non-exempt retail positions
• Key holder/store closer and opener
• Assist with department shrink initiatives
• Administer annual customer satisfaction surveys
• Oversight of new hire orientation

• Started with company as a part time cashier 01/2007 then promoted to Supervisor in 4/2007
• Supervised and assisted 5-14 cashiers on shift
• Assisted with cashier training on register procedures
• Cash Management and Book Keeping
• Customer Service
• Process Customer refunds/exchanges

Master Of Science - Ms, Strategic Human Resource Management

Ba, Psychology

First year student mentor with the M.E.T.A.S program with the Puerto Rican and Latin American Cultural Center Storrs, CT Intern at the.

Bachelor’S Of Psychology, Liberal Arts And Sciences/Liberal Studies