Jesenia Pagan Email & Phone Number

Remote

• Continuous improvement in HR, benefits, and payroll processes• Manage and troubleshoot issues with HRIS and other HR systems• Implementation lead for HR technology/systems and other projects• HR processes and systems trainer• Serve as a liaison on several process improvement committees• Lead on employee resource group (CHEER Committee)• Identify and implement recruiting strategies• Manage the new hire on-boarding process for an enhanced employee experience• Employee recognition and rewards programs• Develop and administer company’s Employee Wellness Program• Ensure company compliance with Federal/State employment, benefits, and payroll law/regulations• Responsible for business registration with state agencies for payroll taxes, unemployment insurance and WC insurance• Conduct salary surveys to ensure compliance with Pay Equity laws and ensure internal equity and market competitiveness• Provide support for efficient and accurate Payroll processing• Provide support for efficient and accurate processing of Commission calculations and payments• Participate in employee benefits design and annual renewal process• Benefits administration, including managing broker and vendor relationships, reconciliation of invoices and enrollment audits, open enrollment, ongoing employee education, and managing online benefits platform• 401k Plan Administrator• Work in partnership with brokers and Third-Party Administrator on annual 401K reconciliation and audit, WC audit and renewal, and other Financial and Benefit Compliance audits• Ensure a timely form 5500 filing for all employer sponsored benefit plans• Ensure year end reporting and filings are completed (W-2, ACA)• Respond to benefit related questions and resolve coverage and claims issues• Administer all leave benefits including FMLA, PFL, WC, disability, and company provided LOA benefits• ADA accommodation requests and approvals/denials• Manage return to work program• Benefits vendor management

Rocky Hill, Ct

• Identify and implement recruiting strategies• Manage the new hire on-boarding process• Implement employee and management training• Responsible for processing all employee status updates and payroll/benefits related transactions• Partner with Managers to address employee performance issues• Conduct employee relations and workplace investigations• Contact person for employee inquiries relating to payroll, benefits, and Company/HR policies and procedures• Maintain all personnel files• Lead on employee resource group (CHEER Committee)• Perform all phases of Payroll processing for hourly, salaried, and 1099 employees.• Reconcile payroll reports and provide GL support to Finance team• Calculate and process accurate Commission payments for sales staff and address any discrepancies• Work in partnership with Operations, Finance, IT and Regional managers on Commission plan structure and updates• Responsible for state payroll, tax, and benefit related reporting and compliance• Responsible for business registration with state agencies for payroll taxes, unemployment insurance and WC insurance• Participate in employee benefits design review and annual renewal• Benefits administration, including benefit invoicing, open enrollment meetings and ongoing employee education, and managing online benefits platform• 401K Plan Administrator• Work in partnership with brokers and Third-Party Administrator on annual 401K reconciliation and audit, WC audit, and other financial audits • Ensure form 5500 filing for all employer sponsored benefit plans• Ensure year end reporting and filings are completed (W-2, ACA)• Update company and HR policies and procedures• Ensure company compliance with Federal/State employment, benefits, and payroll law/regulations• Administer and track all leave benefits including FMLA, PFL, WC, disability, and company LOA programs• ADA accommodation requests and approvals/denials• Manage return to work program• Employee Wellness Program

Stamford, Connecticut

• Responsible for managing the day-to-day HR activities for the business unit• Administer all leaves of absences including FMLA, medical/Personal, Worker's• Compensation• Implement recruiting strategies for the recruitment of front-line kitchen and dietary positions, and management positions• Manage HRIS• New hire and ongoing training and development of frontline staff and supervisors/managers• Coordinate with Hospital HR for new hire drug screenings• Coordinate with Corporate HR service center on termination requests and employee relations matters• Employee/Labor Relations• Workplace investigations• Ensuring compliance with state and federal employment law and regulations• Provide interpretation on Collective Bargaining Agreement to supervisors and managers• Coordinate arbitration and collective bargaining meetings• Process and meet with all grievances

Manchester, Connecticut

• Contact person for general questions on payroll, benefits, and various company and HR policies• Recruiter for all hourly and salaried positions• Organize, schedule, and administer new hire orientations for all new hires• Educate employees on company offered benefits• Submit all benefit enrollments and ensure proper payroll authorizations are completed • Ensure HRIS is updated with new hires, employee change transactions, and terminations• Administer and track all leaves of absences (FMLA, WC, Disciplinary)• Manage return to work program• Assist HR Manager with company and HR policy/procedure implementation• Trainer for Person Center Practices for new hires• Maintain and update employee employment files• Ensure I9 compliance• Consult management on compliance with federal, state, and local employment laws and provide guidance in compliance with Collective Bargaining Agreement

• Regional responsibility of 8 stores with 1,000 + employees across three states (CT, MA, RI)• Conduct store visits for improved employee relations• Work closely with management and store operations supporting the needs of the business, identifying, and resolving problems and providing feedback• Initiate, organize, and facilitate all aspects of Community Programs• Monitor management training and development• Identify stores’ staffing needs and put forth action plans to fill open positions, for example by identifying and partnering with community groups as sources for hiring and training • Work with operational teams to analyze and implement changes for improved associate surveys and customer satisfaction measurements• Ensure that State and Federal regulations are followed at store level through periodic payroll audits, including minor regulations• Career planning support• Management Coaching• Coordinate, plan and direct activities and arrangements for various company/store functions • New-hire orientations for Management positions • Performance management• Conduct workplace investigations in partnership with Loss Prevention & District Manager• Oversee employee reward/recognition programs• PeopleSoft and Kronos HRIS experience• Process unemployment claims and act as the company representative at unemployment hearings as needed• Educate and advise employees on group health plans and voluntary benefits• Provide answers on various company and Human Resource related questions, and address and resolve general payroll related inquiries

Willimantic, Ct

• Manage about 150 employees at store level• Store Recruiter for non-exempt retail positions• Key holder/store closer and opener• Assist with department shrink initiatives• Administer annual customer satisfaction surveys• Oversight of new hire orientation• Ensure all training and development programs for personnel are administered and documented• Provide training on register procedures for cashiers and Bookkeeping procedures to supervisors• Manage employee recognition programs• Performance management • Work in partnership with HR and Loss Prevention to conduct workplace investigations• Create, maintain, and update employee files• Oversee cash office operations and customer service standards• Address and resolve general payroll related inquires• Create and finalize supervisor and cashier schedules based on budget• Cash management and Bookkeeping, investigate and resolve any discrepancies• Approve and process customer refunds/exchanges• Customer Service training for all cashiers and clerks• Communicate with all levels of management• Started with company as a part time cashier 01/2007, promoted to Supervisor in 4/2007, then promoted to Assistance FEM

• Started with company as a part time cashier 01/2007 then promoted to Supervisor in 4/2007• Supervised and assisted 5-14 cashiers on shift• Assisted with cashier training on register procedures• Cash Management and Book Keeping• Customer Service• Process Customer refunds/exchanges• General maintenance

Master Of Science - Ms, Strategic Human Resource Management

Ba, Psychology

First year student mentor with the M.E.T.A.S program with the Puerto Rican and Latin American Cultural Center Storrs, CT Intern.

Bachelor’S Of Psychology, Liberal Arts And Sciences/Liberal Studies