It Support Specialist
Current●Servicedesk tasks in a larger company + Ad-hoc tasks at the Itagil office.●Personal support and remote over the phone●Troubleshooting in: -Windows -Android -MacOS -iOS●Microsoft Office 365●Microsoft 365 admin center: -Managing users and devices through Microsoft Entra ID and Intune -Managing users, mailboxes, distribution lists and security groups in Microsoft 365 Administration and Exchange admin center -Teams and SharePoint administration●Managing Active Directory: -Users -Computers -Security groups -Distribution lists●Managing/solving tickets in different CMS systems: -Jira -Ranger -ihlp●Software -Installation using PDQ -Network installation●Purchasing hardware, delivery and setup.●Hardware installation and troubleshooting●Manage Teams/Polycom meeting room + Clickshare●Network Patching●Printer setup and installation●Maintaining and creating documentation●Communication with customers●Registration and invoicing of cases