• Led a global Tech Support team across Denmark and India, expanding operations to support 6 unique platforms.• Built a new unit within the Maritime/SaaS industry, achieving a yearly CSAT score of 97.6%.• Developed strong relationships with stakeholders and scaled the department using Generative AI and technology.

• Implemented new CS processes at Scratcher.io to support the company's transition from a startup to a scaleup business.• Managed the NPS survey to measure customer satisfaction and identify areas for product and service improvement.• Collaborated with Account Executives to provide technical input during the pre-sales process with potential clients.

• Managed a dedicated team of customer onboarding agents at Clerk.io in København, Danmark.• Optimized processes internally and externally to enhance the customer journey experience.• Developed and maintained strong relationships with stakeholders to ensure operational consistency.

• Managed customer onboarding process for Dixa product, ensuring clients had a successful start.• Conducted client training on Dixa Platform best practices to optimize processes.• Developed and maintained strong relationships with stakeholders to ensure operational consistency.

• Motivated and managed an international Support team in Europe, defining clear targets, coaching, and career planning.• Facilitated resolution on escalated tickets, including legal matters, and improved productivity through process enhancements.• Ensured customer satisfaction by following up on unsatisfied customers and continuously improving support processes.

• Managed and developed a team of 6 Quality & Compliance Agents in Europe, ensuring alignment with global processes and procedures.• Led daily efforts to solve reported reviews, detect fraudulent behavior, and identify areas for investigation.• Collaborated with other Q&C Managers and Director to improve guidelines and processes for Trustpilot.

• Responded to user queries via email and phone, ensuring timely resolution• Maintained compliance with review guidelines and improved review quality• Managed DK translations and participated in quality activities to remove fake reviews• Established successful client relationships and provided backup support for English markets

• Managed a team to achieve daily goals and ensure high employee and customer satisfaction at Telia Danmark.• Implemented strategies to reduce absenteeism and improve work processes, leading to increased efficiency and productivity.• Successfully monitored and coordinated incoming telephone lines to ensure optimal performance and proper staffing based on forecast.

• Optimized processes for front- and back-office teams at Telia Broadband services.• Established Telia Denmark Broadband Services' first retention team.• Conducted debt collection training for external partners and communication training for customer care teams.

• Managed project documentation and facilitated team communications for successful project completion.• Set up project control book, tracked issues and changes, produced status reports, and handled financial transactions.• Supported contract management through asset management, audit readiness, and project plan execution.