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Jesper Thue Bonde Email & Phone Number
Senior Delivery Manager
at
Forca A/S
1 work email found
@cisco.com
1 phone found area 415
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Delivery Manager
Location
Copenhagen, Capital Region Of Denmark, Denmark
Company size
Who is Jesper Thue Bonde? Overview
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Quick answer
Jesper Thue Bonde is listed as Senior Delivery Manager at Forca A/S, a company with 596 employees, based in Copenhagen, Capital Region Of Denmark, Denmark. AeroLeads shows a work email signal at cisco.com, phone signal with area code 415, and a matched LinkedIn profile for Jesper Thue Bonde.
Jesper Thue Bonde previously worked as Manager of Customer Success - EMEA & APAC at Mapspeople and Senior Customer Success Manager at Mapspeople. Jesper Thue Bonde holds Master’S Degree, It Management: Architecture & Strategy from It University Of Copenhagen.
Company email context
Email format at Forca A/S
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{first_initial}{last}@cisco.com
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Profile bio
About Jesper Thue Bonde
Driving the Customer Success journey and engagement - while being passionate about having a great time! With a strong background in Service Delivery Management, Service Sales and Engagement I want toensure that the services and products deliver maximum success and value for the customers. I bring sales, solutions & product and customers together to grow the business for all parties.I have a passion for enabling change and I prefer leading by example. I thrive in a workplace whereconnecting and laughing with my colleagues is just as important as reaching the month's target.How I achieve results:• Managing the Customer Success journey through strong Customer Relationship Management, to achieve high customer satisfaction, expansion, renewal and retention.• B2B Service Sales and Engagement based on close understanding of the customer’s strategic and tactical business objectives.• Consulting and advising the customer through implementation, onboarding and adoption.• Program and Project Management• Orchestration and management of global delivery teams with multiple internal service owners.• End-to-end governance of the delivery organization including budgeting, steering committees and account planning.• Industry experience: Lifesciences, Pharmaceutics, Telecommunications, Logistics and IT.How I am to work with:• Empathetic and holistic approach towards customers and colleagues• Will create positive and joyful moments for myself and the people around me• Assertive and attentive to quality in my own work• Analytical approach and fact based• Speaking my mind and addressing tough questions sooner rather than later.• Leading by example.
Listed skills include It Service Management, Itil, Change Management, Incident Management, and 20 others.
Current workplace
Jesper Thue Bonde's current company
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Forca A/S
19 roles
Jesper Thue Bonde work experience
A career timeline built from the work history available for this profile.
Manager Of Customer Success - Emea & Apac
- Management of the Customer Succes Management Team for EMEA and APAC.Focus areas:
- Program Management of Onboarding & Implementation Projects
- Management and forecasting of the EMEA region's renewals and upsell opportunities
- Leading and coaching the CSM Team to provide best of class success for partners and customers
- Drive strategic initiatives to enable faster onboardings, expansions and adoption.Achievements:
- Company Net Revenue Retention (NRR) of 110% for Q2 2024.
Senior Customer Success Manager
- Customer Success Management of direct customers and partners. Focus on adoption, retention, renewal and expansion of SaaS services for digitized maps.Responsibilities:
- Adoption, retention, renewal and expansion of SaaS service contracts for digitized maps.
- Design and execution of marketing campaign for verticals of existing customers
- Design and optimization of Customer Success Management processes and activities
Feb 2023 - Dec 2023
Services Engagement Manager - R&D
- Services sales and engagement management of transitional projects and services. Sales and business development of Veeva implementation projects to the Life Sciences industry: Quality, Safety, Clinical and Regulatory..
- Enter pre sales conversations with new and existing Veeva customers to scope and advise on cloud (Saas) software implementation projects.
- Consult and advise customer on project and program approach
- Estimate project budget and upsell additional services
- Negotiate service contract (Statement of Work) terms and conditions
- Engaging with Veeva's customers and partners to ensure customer successResults:
Feb 2021 - Aug 2022
Engagement & Delivery Manager
- Drive the Customer Engagement for Project, Consultancy and SLA business for Life Sciences & pharmaceutical customers.
- Maintain and build strong relations with key client stakeholders in Line of Business and IT. Regular Customer Steering Committee meetings with VP and Director level.
- Business Development of new sales opportunities and renewal of existing services to align with the client’s IT Strategy.
- Account planning.
- Program Management of project portfolio.
- Delivery Orchestration of application management, hosting, consultancy and projects contracts.
May 2020 - Nov 2020
Advanced Delivery Manager
- Delivery Management and Business Development for Life Sciences & pharmaceutical customers.
- Delivery Orchestration of application management, hosting, consultancy and projects contracts.
- P&L responsible: Full revenue and cost budget forecasting.
- Management of project and support teams in Denmark, Czech Republic and China. Team members include Application Managers, IT Architects and IT Service Management functions.
- Business Development of new sales opportunities and renewal of existing services to align with the client’s IT Strategy.
- Reporting to internal Delivery Executives, VP and Customer Executive Level.
Apr 2018 - Apr 2020
Service Delivery Manager
- Service Delivery Manager for Global Service Providers in Denmark, Sweden and Norway.
- Delivery responsible for support services (USD 10-15M / year)
- Delivery responsible and P&L owner for consultancy services and projects (USD 1-3M / year).
- Management of virtual delivery team (~20 people).
- Creator and driver of Service Delivery Governance framework for Executives to ensure customer satisfaction and delivery excellence.
- Presales activity for services sales, including customer business&IT requirements gathering and business case analysis.
May 2014 - Mar 2018
It Service Manager
- Projects and responsebilities:
- Design and population of Service Catalog (Server, Network and Application Services) and Service Catalog Management process.
- Streamlining of reporting structure (internal and customer reporting)
- Implementation of Problem Management
- Major Incident Management
- Change Management
Nov 2012 - Apr 2014
Consultant / Owner
Jtb Consult
- Available for assignments within:
- Project Management
- IT Service Management
- Mobile software development (iOS, iPhone, iPad)
- Change Management
- Problem Management
Aug 2008 - Oct 2012
Consultant On Network And Voice Infrastructure (For Jtb Consult)
- Project Management
- Change Management / Service transition of Network, Voice and Telephony services
- Implementation of BMC Remedy Change Management tool and process
- Implementation of Change Management process on Voice and Video services, incl. SLA’s
- Risk Management of Cisco Voice and IP Telephony Infrastructure
- Daily communication with India based team
Feb 2011 - Jan 2012
Incident Manager For Network Infrastructure (For Jtb Consult)
- Incident and Problem Management for:
- Global WAN/LAN Network and Voice/Telephony Infrastructure - 700+ global locations
- Training and knowledge transfer to India based team
- Daily communication with India based team
- SLA maintenance and reporting
May 2010 - Feb 2011
Founder And Director
HEADS UP CPH will deliver cutting edge mobile applications to the booming market of handheld devices. Currently developing app concepts for the Apple iOS iPhone and iPad platform.See www.headsupcph.com for more info!
Nov 2009 - Dec 2011
Change And Configuration Management (For Jtb Consult)
- Change Management for commercial and operational changes on WAN infrastructure - 700+global locations
- Responsible for Configuration Management Database (CMDB). Project manager fordevelopment of improved CMDB tool.
Apr 2009 - Dec 2009
Global Escalation Manager (For Jtb Consult)
- Escalation, Incident and Problem Management for:
- Global WAN/LAN Network Infrastructure (Cisco) - 700+ global locations
- Responsible for Management reports on Operational trends (SLA’s)
Oct 2008 - Mar 2009
Sales Event Manager
Mogens Dahl Koncertsal
Jun 2008 - Aug 2008
Outsource Manager
- Escalation, Incident and Problem Management
- Vendor Management
- Daily direct reporting to customer and internal management
- Internal delivery reporting on SLA’s up and contract discussions
Feb 2006 - May 2008
Team Leader In Global Helpdesk
Team Leader with responsebility of 24 helpdesk agents, running an 24x7x365 operation. Daily tasks also include long and medium term management decisions on the daily operation of the helpdesk. Coordinating operation with low cost centre in Chennai, India.
Mar 2004 - Feb 2006
Global Helpdesk Backoffice Agent
Maersk Data As
Backoffice and support of Global Helpdesk functions and tools.
Nov 2003 - Mar 2004
Global Helpdesk Agent
Maersk Data As
24x7 helpdesk agent, answering phone calls, mails and responding to surveillance alerts. Coordinating and resolving IT Infrastructure incidents for major transport and logistics companies.
Oct 2001 - Nov 2003
Team & coworkers
Colleagues at Forca A/S
Other employees you can reach at forca.dk. View company contacts for 596 employees →
MO
Marcela Oliveira
Colleague at Forca A/SManaus, Amazonas, Brazil, Brazil
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IL
Irene Larsen
Colleague at Forca A/SCopenhagen, Capital Region Of Denmark, Denmark, Denmark
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LB
Latif Berisha
Colleague at Forca A/SAlbania, Albania
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LK
Lærke Kinly Jensen
Colleague at Forca A/SCopenhagen, Capital Region Of Denmark, Denmark, Denmark
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JJ
Johnny Johansen
Colleague at Forca A/SCopenhagen, Capital Region Of Denmark, Denmark, Denmark
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NH
Nicholas Huth Skjoldborg Reim
Colleague at Forca A/SCopenhagen, Capital Region Of Denmark, Denmark, Denmark
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DS
Ditte Signe Larsen
Colleague at Forca A/SCopenhagen, Capital Region Of Denmark, Denmark, Denmark
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JC
Jean Claude Convenan
Colleague at Forca A/SGreater Paris Metropolitan Region, France
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RJ
Rasmus Juul Tornberg Hansen
Colleague at Forca A/SRoskilde, Region Zealand, Denmark, Denmark
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MR
Marlene Riemann
Colleague at Forca A/SHillerød, Capital Region Of Denmark, Denmark, Denmark
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Marcela Oliveira
Colleague at Forca A/SManaus, Amazonas, Brazil, Brazil
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IL
Irene Larsen
Colleague at Forca A/SCopenhagen, Capital Region Of Denmark, Denmark, Denmark
View →
LB
Latif Berisha
Colleague at Forca A/SAlbania, Albania
View →
LK
Lærke Kinly Jensen
Colleague at Forca A/SCopenhagen, Capital Region Of Denmark, Denmark, Denmark
View →
JJ
Johnny Johansen
Colleague at Forca A/SCopenhagen, Capital Region Of Denmark, Denmark, Denmark
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NH
Nicholas Huth Skjoldborg Reim
Colleague at Forca A/SCopenhagen, Capital Region Of Denmark, Denmark, Denmark
View →
DS
Ditte Signe Larsen
Colleague at Forca A/SCopenhagen, Capital Region Of Denmark, Denmark, Denmark
View →
JC
Jean Claude Convenan
Colleague at Forca A/SGreater Paris Metropolitan Region, France
View →
RJ
Rasmus Juul Tornberg Hansen
Colleague at Forca A/SRoskilde, Region Zealand, Denmark, Denmark
View →
MR
Marlene Riemann
Colleague at Forca A/SHillerød, Capital Region Of Denmark, Denmark, Denmark
View →
4 education records
Jesper Thue Bonde education
Master’S Degree, It Management: Architecture & Strategy
Consultancy Developement Programme Level 2, Business Case Consultancy And Development, Winning Team (Out Of Four Teams)
Cisco
B.Sc, Economics With Focus On Applied Philosophy
Htx - Technical College Degree, Electronics, Computer Science
Technical College Of Copenhagen
FAQ
Frequently asked questions about Jesper Thue Bonde
Quick answers generated from the profile data available on this page.
What company does Jesper Thue Bonde work for?
Jesper Thue Bonde works for Forca A/S.
What is Jesper Thue Bonde's role at Forca A/S?
Jesper Thue Bonde is listed as Senior Delivery Manager at Forca A/S.
What is Jesper Thue Bonde's email address?
AeroLeads has found 1 work email signal at @cisco.com for Jesper Thue Bonde at Forca A/S.
What is Jesper Thue Bonde's phone number?
AeroLeads has found 1 phone signal(s) with area code 415 for Jesper Thue Bonde at Forca A/S.
Where is Jesper Thue Bonde based?
Jesper Thue Bonde is based in Copenhagen, Capital Region Of Denmark, Denmark while working with Forca A/S.
What companies has Jesper Thue Bonde worked for?
Jesper Thue Bonde has worked for Forca A/S, Mapspeople, Veeva Systems, Nnit, and Cisco.
Who are Jesper Thue Bonde's colleagues at Forca A/S?
Jesper Thue Bonde's colleagues at Forca A/S include Marcela Oliveira, Irene Larsen, Latif Berisha, Lærke Kinly Jensen, and Johnny Johansen.
How can I contact Jesper Thue Bonde?
You can use AeroLeads to view verified contact signals for Jesper Thue Bonde at Forca A/S, including work email, phone, and LinkedIn data when available.
What schools did Jesper Thue Bonde attend?
Jesper Thue Bonde holds Master’S Degree, It Management: Architecture & Strategy from It University Of Copenhagen.
What skills is Jesper Thue Bonde known for?
Jesper Thue Bonde is listed with skills including It Service Management, Itil, Change Management, Incident Management, Service Delivery, Outsourcing, Vendor Management, and It Operations.
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