Jesper Hyche Lyngholm Email & Phone Number

North Denmark Region, Denmark

Århus, Midtjylland, Danmark

Region Nordjylland

Århus Området, Danmark

4IMPROVE is a serious and strong professional company with 26 consultants. The company has close connections to the research community at Aalborg University in Organization, Management and Industrial Production. 4IMPROVE creates changes that sets new standards for our customers and ourselves. 4IMPROVE operate within four main areas. • Supply Chain Management • Operational Excellence • Management and Project Management • Sourcing and Procurement 4IMPROVE drive… Show more 4IMPROVE is a serious and strong professional company with 26 consultants. The company has close connections to the research community at Aalborg University in Organization, Management and Industrial Production. 4IMPROVE creates changes that sets new standards for our customers and ourselves. 4IMPROVE operate within four main areas. • Supply Chain Management • Operational Excellence • Management and Project Management • Sourcing and Procurement 4IMPROVE drive change processes all the way from innovative ideas and concepts, until necessary results is realized. 4IMPROVE offers experienced advice based on an optimal combination of proven methodologies and personal experience. 4IMPROVE is characterized by being serious in a inspiring way. Show less

Operationel Planning & Control

Area Manager for Operations Centre in Customer and Pension administration. The area is a collection of 2 operational teams and a staff function. The two operationel team are responsible for sorting and classification of all tasks PFA receives and manage customers' pension plan. The planning function ensures production planning, financial management and reporting for Client and Pension Administration, with approx. 400 employees.I am responsible for, that PFA sees it's pension… Show more Area Manager for Operations Centre in Customer and Pension administration. The area is a collection of 2 operational teams and a staff function. The two operationel team are responsible for sorting and classification of all tasks PFA receives and manage customers' pension plan. The planning function ensures production planning, financial management and reporting for Client and Pension Administration, with approx. 400 employees.I am responsible for, that PFA sees it's pension administration from a production point of view. This is done primarily by implementing production management tools such as central planning, LEAN tools and the development of metadata for production management. Metadata ensures that tasks, processes and employee performance can be measured and controlled in production.Results and responsibilities• Management of four managers and total approx. 70 employees• Building planning function and financial controlling• Building Reporting, production metadata and data mart• Optimization of business processes• Efficiency improvement by about 25% in own area Show less

Aalborg, Denmark

At the time of appointment the product was under development. Responsible for all aspects of business operations and development. Responsibilities have encompassed all areas of product development, go-to-market strategy, marketing, business and organizational development and later sales to new investors. Stopped in Mobileaks after eight months due to lack of funding. The product was subsequently sold to another company.Results and responsibilities• 8,500 downloads in 4 months•… Show more At the time of appointment the product was under development. Responsible for all aspects of business operations and development. Responsibilities have encompassed all areas of product development, go-to-market strategy, marketing, business and organizational development and later sales to new investors. Stopped in Mobileaks after eight months due to lack of funding. The product was subsequently sold to another company.Results and responsibilities• 8,500 downloads in 4 months• 6,500 new personal user profiles created in 3 months• Good PR in particular TV-2, the Danish business newspaper "Børsen" and other newspapers• Marketing through Adwords, Mobile advertising, buses etc.• Average review of the app in the Market Store on more than 4.4 out of a maximum of 5.0• Building development organization with 11 students.• Agile development process based on SCRUM Show less

Nytech A / S (part of MBA education): Analysis of the company and its business model and design of a new business model. Based on the analysis I developed a new strategy for Nytech. The strategy had an internal perspective with the aim of increasing efficiency by 30% through the implementation of a production setup based on Quick Response Manufacturing and Lean, as well as better support for production with IT.PFA: Analysis of planning and production management of customer and Pension… Show more Nytech A / S (part of MBA education): Analysis of the company and its business model and design of a new business model. Based on the analysis I developed a new strategy for Nytech. The strategy had an internal perspective with the aim of increasing efficiency by 30% through the implementation of a production setup based on Quick Response Manufacturing and Lean, as well as better support for production with IT.PFA: Analysis of planning and production management of customer and Pension Administration. Development and design of new planning organization, including planning tools, design of processes, organization and job descriptions. Implementation of the planning function in the Company and Pension administration, including the building of forecasts, budgeting and workforce management, and transfer to the new leader. Show less

The department was responsible for business development, including IT business systems and contact center, quality management, process management and procesdesign, as well as workforce management for customer service division.I was responsible for ensuring, that the customer service continuously developed a production-oriented management and control. This was done through detailed planning and control mechanisms to ensure optimal resource utilization, which gave the best conditions for… Show more The department was responsible for business development, including IT business systems and contact center, quality management, process management and procesdesign, as well as workforce management for customer service division.I was responsible for ensuring, that the customer service continuously developed a production-oriented management and control. This was done through detailed planning and control mechanisms to ensure optimal resource utilization, which gave the best conditions for delivery of defined objectives. During the period, customer service changed from a reactive service organization to a service and sales organization.In the department I was responsible for, had 3 section managers in direct reference and 45 employees overall.Results and responsibilities• Merger of two different departments from respectively Sonofon and Cybercity, into an efficient department. The result was highly motivated employees and optimizations in both economic and customer-oriented KPIs, with annual savings of around 50 million DKK.• Implementation of performance management in customer service, with daily reporting and operation meetings at all levels of management• Development of IT strategy for customer service.• Governance of Telenor's development model, based on a stage-gate model• Process design and development for all processes, including business process management. Contact with methods from Lean and Six Sigma.• Contract Management for Jysk Telemarketing (tasks), annual value of 45 million public land Uldbjerg (recruitment of employees) annual value of 1.5 million DKK Show less

In the portfolio I was manager for 15 employees who completed tasks in IT architecture development and system administration. The portfolio was responsible for Telenor DK's business systems which included systems such as CRM (Siebel), Data Warehouse and Sonofon Contact Center. During the period, I was responsible for integration systems in the portofolio with the Norwegian IT organization, and was also involved in the implementation of Change Management, Release Management, Incident Management… Show more In the portfolio I was manager for 15 employees who completed tasks in IT architecture development and system administration. The portfolio was responsible for Telenor DK's business systems which included systems such as CRM (Siebel), Data Warehouse and Sonofon Contact Center. During the period, I was responsible for integration systems in the portofolio with the Norwegian IT organization, and was also involved in the implementation of Change Management, Release Management, Incident Management and Problem Management based on ITIL.Results and responsibilities• Budgeting and controlling the employee budget as well as sourcing and licensing budget. Annual budget of 35 million DKK• Outsourcing of IT services, as well as subsequent Contract Management. Suppliers include TCS (India), Component Software, Eltel, IBM and HP• Implementation of a large data and system cleanup project in CRM, with the participation of TCS, customer service, HP and IBM. The project ran over 16 months. Show less

Project management of startup and ramp-up production for new products and afterwards normal Production. Primarily responsible for production of Martin's professional product segment. Production responsibilities included assembling, metal production, print production, gluing and wiring manufacturing.Results• Production Deployment and maturation of Martin's biggest product, Mac2000 with over 8,000 individual components. From 0 to 200 per week produced products. The production line was… Show more Project management of startup and ramp-up production for new products and afterwards normal Production. Primarily responsible for production of Martin's professional product segment. Production responsibilities included assembling, metal production, print production, gluing and wiring manufacturing.Results• Production Deployment and maturation of Martin's biggest product, Mac2000 with over 8,000 individual components. From 0 to 200 per week produced products. The production line was designed for production areas around. 35 employees in assembly• Automation and implementation of folding machine with a robot with 4 axes• Layout of production space at Martins different factories• Implementation of Solid Works and maintenance and support of Autocad 10• Automating the CAD / CAM and technical documentation• Implementation of Baan ERP system• Design of the assembly concept, which were used in Martin’s new production facilities. Show less

System developer on a technical datawarehouse project. Primarily working on reporting in both static reports and building cubes.

Northern Region, Denmark

Manager at Cafe Rendevouz, where I during night shifts was responsible for service, staff, music and turnover. Learned to be a manager. Had to take responsibility for all task during a shift. Turnover could be as high as 100.000 DKK in one night shift.

Northern Region, Denmark

Worked as bartender in weekends. Working time from 9 PM to 6 AM. Had to be fast, working in teams and learned about customer service serving both drinks and food in a cafe and a disco.

Served my military service at the combat troops, in the Queens Combat Troops. 11 hard months, where I learned about working in teams in all conditions, trust my teammates , to be acurate, have high quality in my work, and to do my best to be the best. Those 11 months has formed me as a person, and a lot of the values learned here, is a foundation of, who I am today.

Working as a working boy in a local bakery in my home village. Had to get up at 4 AM, and worked until 10 AM in weekends, in a shift. Repsonsible for packing bread and cakes, and cleaning the bakery. Learned to be responsible for my own actions, to be punctual, work hard to have the job done in a high quality and that my effort had a direct link to my college, when they started their working days, early in the night.

Various positions as coach and assisting coach for youth teams playing Football, Handball and Badminton. Learned to be responsible for others and their development in sports. Learned to make plans, and that is was necessary with preparation.

Worked as a working boy in a local manufacturing company. Had varying task on the shop floor. Learned to be responsible, working in a team, and to be proactive on my own task.

My first real job, working as a paperboy. I had a route, where I had to deliver a paper each day all week. I learned to be responsible, punctual and precise.

E-Mba, Master In Management Of Technology, Mmt

4 semester 21 ECTS points "Master Project: Business development - implementing and learning" - grade B 3 semester 17 ECTS points "business.

Strategic Board Governance

M. Sc, Production Technology

Htx, Production Technology

Efg Basic Year, Metal College

Went to EFG Basic year, at metal college, to qualify for HTX. Learned about welding, plumbing, electricity and machining.

Education record