Jesper Mandrup Keld Email & Phone Number

Copenhagen, Dk

Hovedstaden, Denmark

▪ Advising on technology, digitalization, strategy, processes, Product Management, and agile methods▪ Execution of transformation projects▪ Strategic customer relationships

København, Hovedstaden, Danmark

Responsibilities: Defining and driving the development of a strategic product portfolio and creating and implementing a roadmap to meet customer needs and achieve business objectives. Responsible for the financial management of development activities, including budget planning. Leadership responsibility for two departments, including recruitment, training, motivation, and performance management of the leaders and their teams. Identifying and implementing process optimization initiatives, including the use of agile methods such as Scrum, to enhance the quality of work processes. Creating a culture focused on learning and development, including implementing training initiatives and supporting continuous improvement in product development.Achievements: Formulated and implemented a strategic direction for product development with increased focus on innovation and expanding the product portfolio, successfully launching several market-leading products. Optimized product development planning processes by implementing effective strategic planning methods, facilitating better resource allocation, time management, and coordination of cross-functional teams. Enhanced the platform for handling all types of damages by developing advanced features and a user-friendly interface. Organized and facilitated customer events focusing on product development, integrating customer feedback and ideas into product planning and prioritization, thereby strengthening customer engagement. Established closer collaboration between the IT department and the product team to optimize collaboration processes, coordinate requirements, and ensure smooth project implementation. Optimized tools and processes for internal planning, resulting in better resource utilization, streamlined workflow, and improved time management. Facilitated effective communication channels with customers, increasing customer satisfaction and enhancing value creation.

Københavnsområdet, Danmark

Copenhagen Area, Denmark

Advisor to CIO:Provided counsel and expertise to the Chief Information Officer (CIO) with a focus on strategic decisions and technological initiatives. Contributed to identifying and evaluating innovative solutions and conveyed insights and recommendations to strengthen the organization's IT landscape.Advisor to IT Leaders:Served as an advisor to IT leaders, assisting them in navigating complex technological challenges and decisions. Offered guidance and expertise to optimize IT processes, ensure data-driven decisions, and foster innovation within the organization.Facilitator of Strategy and Direction:Acted as a facilitator of strategic discussions and processes with an emphasis on technological direction. Collaborated with the management team to define and execute a cohesive IT strategy that supports the company's goals and value creation. Ensured the effective implementation of strategic initiatives and identified opportunities for continuous improvement.Financial Monitoring:Responsible for monitoring and managing IT finances, including budgeting, forecasting, and financial reporting. Developed and implemented effective financial management tools and processes to ensure economic sustainability and maximize the value of IT investments. Conducted cost analyses and identified opportunities for cost savings and optimization of resource allocation.

Copenhagen Area, Denmark

Management and Operational Optimization:Effective leadership of a nine-person team to ensure daily operations and results. Continuous focus on process optimization for increased productivity and competitive advantage.Team Composition and Skill Development:Responsible for recruiting skilled employees who match the department's tasks. Actively work on developing the team's skills to meet the task portfolio.Strategic Development and Objectives:Definition and implementation of the department's strategic goals to ensure long-term growth and success.Process Optimization and Competitive Edge:Continuous effort to optimize processes and workflows to enhance productivity and a stronger competitive position.Quality Control and Challenge Management:Active monitoring of quality and prompt addressing of professional challenges to maintain high standards.Project Management and Result Delivery:Establishing structure in the department's daily operations, projects, and tasks to ensure timely delivery of results.System Architecture and Technological Progress:Defining and updating the company's system architecture to ensure efficient information flow and keep up with technological advancements.Change Management and Integration:Implementation of processes for smooth integration of new systems and organizational changes.Stability, Improvements, and Innovation:Responsible for system stability and ongoing improvements, as well as active participation in the development of new technologies to foster innovation.Financial Management and Budgeting:Effective financial management of operational and development budgets for applications and technological projects.Development Partnerships and Implementation:Building and managing collaborative relationships with development partners for the successful implementation of strategic solutions.

Copenhagen Area, Denmark

Ansvarsområde:- Effektiv projektledelse på tværs af skadesektionen for at sikre vellykket gennemførelse og levering af resultater.- Kontinuerlig fokus på at optimere og forbedre processer på tværs af skadesektionen med henblik på at øge effektiviteten og reducere omkostningerne.- Ansvarlig for at vedligeholde og administrere skadesektionens intranetplatform (SharePoint), der fungerer som et centralt informations- og samarbejdsredskab.- Identificere og implementere løbende forbedringer af intranettet for at optimere kommunikation, dokumenthåndtering og samarbejde på tværs af afdelingen.

Copenhagen Area, Denmark

Ansvarsområde:Personaleledelse- Daglig ledelse af 9 medarbejdere alle med juridisk- eller specialistbaggrund- Afdelingernes bemanding, herunder de rette kompetencer til afdelingens opgaveportefølje- Kontinuerligt fokus på procesoptimering / effektivisering- Kontinuerligt fokus og opfølgning på kvalitet og eventuelle faglige udfordringerProcesarbejde - Fokus på processer på tværs af hele skadesektionen og dens 5 afdelinger

Copenhagen Area, Denmark

Ansvarsområde:Daglig ledelse af 20 medarbejdere:-Effektiv og strategisk ledelse af et dynamisk team bestående af 20 dedikerede medarbejdere.-Ansvarlig for at sikre en optimal sammensætning af medarbejdere i afdelingen, herunder at deres kompetencer matcher afdelingens omfattende opgaveportefølje.-Aktiv deltagelse i rekrutterings- og udvælgelsesprocessen for at tiltrække og fastholde de bedst egnede talenter til at understøtte afdelingens succes.Procesoptimering og effektivisering:-Kontinuerligt fokus på at identificere og implementere forbedringer i arbejdsprocesser med henblik på at opnå øget effektivitet, reduceret spildtid og maksimeret produktivitet.-Aktivt samarbejde med teamet for at opdage og eliminere flaskehalse og ineffektive rutiner gennem innovative løsninger og tilpasninger.- Udvikling og implementering af metoder, der fremmer en kultur med kontinuerlig forbedring og proaktiv tilgang til effektivisering.Kvalitetsstyring og faglig opfølgning:- Vedvarende fokus på at opretholde høj kvalitet i afdelingens arbejde og levere løsninger i overensstemmelse med de fastsatte standarder og retningslinjer.- Proaktiv håndtering af eventuelle faglige udfordringer eller bekymringer og sikring af rettidig opfølgning for at sikre faglig udvikling og opretholdelse af et højt kompetenceniveau i teamet.- Implementering af kvalitetskontrolprocesser og feedbackmekanismer for at sikre kontinuerlig evaluering og forbedring af arbejdets kvalitet og resultater.

Copenhagen Area, Denmark

Skadebehandling af bygnings- og indboskader med speciale i håndtering af større skadesager, herunder total skader. Arbejdet som skadebehandler omfattede følgende opgaver:- Etablere og opretholde daglig kontakt med selskabets medlemmer for at håndtere deres skadesager effektivt og professionelt.- Koordinere og facilitere intern kommunikation med selskabets taksatorer for at sikre en smidig og præcis skadevurdering.- Varetage ekstern kommunikation med håndværkere og andre leverandører involveret i skadesager for at sikre hurtig og kvalitetsmæssig reparation og genopbygning.- Ansvarlig for præcis og omhyggelig forvaltning af skadesager i overensstemmelse med selskabets forsikringsbetingelser og retningslinjer.- Udføre grundige undersøgelser og vurderinger af skaderne for at fastslå dækning og erstatningsberettigelse i henhold til forsikringsaftalen.- Vurdere og evaluere indhentede dokumentation og rapporter for at træffe velinformerede beslutninger omkring erstatningsudbetalinger og eventuelle yderligere tiltag.- Sikre rettidig og korrekt rapportering og dokumentation af skadebehandlingsprocessen for at opretholde en transparent og velorganiseret arbejdsgang.- Levere højkvalitets kundeservice og support under hele skadebehandlingsprocessen for at sikre tilfredshed og loyalitet hos selskabets medlemmer.

Copenhagen Area, Denmark

salg og rådgivning omkring forsikringsprodukter

Resultatorienteret Lederskab

Mba 1 År, Business Administration And Management

- Personaleledelse & psykologi - Forandringsledelse - Forretningsudvikling og strategi - Værdiskabende ledelse - Resultatorienteret.

Build, Product Management

Focus, Product Management

Foundation Degree, Product Management

Education record

Et personligt forløb med en dygtig coach, som har hjulpet mig med at sætte rammer om min kommunikation, kropssprog og stemme. Ikke mindst.

Education record

Situationsbestemt ledelse, håndtering af konflikter i teamet, Procesoptimering, Teamudvikling, Den coachende ledelse

Sergent

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Skadeforsikring