Jesper Nisted Milvertz Email & Phone Number

Denmark, Nordics

Bridging the gap between business problems and technical solutions.Part of the leadership team and contributing to the company high level strategyActing as Senior Solutions Architect when it comes to sales engineering. Designing solutions, running technical meetings, demos, building relationships with customers.Closely attached to the R&D team - Product development, feature requests etc.Contributing to the Marketing department with tech use-cases etc.

The Solutions Design team has a focus on the technical sparring in our sales efforts towards Enterprise and SaaS/XaaS customers. Main tasks are to cover customer needs, support Proofs of Concept; Advise, consult and take part in recognizing and designing the right Solution for the end customer. Driving our concepts and solutions program towards the Enterprise and Partnerships.Day-to-day life in my Solutions Design team are to lead my employees and together assist the revenue organisation with “Land, Adopt and expand” large enterprise customers with the Secomea Remote access solution.My main achievements/focus areas for the past 2-4 years.* Being a vital part in the transformation from traditional transaction based sale towards the ARR / SaaS model of recurring revenue.* Building Presales / Solutions Design departments/Teams from scratch* Leading & Motivating my employees, with proven high satisfaction/Loyalty.* Performing Demo-to-win presentations & Live demos towards large enterprise companies* Navigating the space between C-level, R&D, commercial people when in dialog with customers or potential customers.* Working with some of the biggest logos out there* Acting as Technical Solution Advisor / Presales with high commercial undetstanding backed with high technical understanding. * Tailor Technical solutions to fit customer needs.

Smedeholm 12, Herlev

Responsible for and leading the Presales, Support and internal IT team, currently 6 people in total. The Presales and Support team are daily dealing with:Danish customers- 1st & 2nd Level phone/email support- Technical Presales- Customer meetings- Training- (Aftersales)- ExhibitionsDistributors World wide- Training/Certification- 2nd & 3rd level phone/email support- Joined customer meetings- Monthly technical meetings- Joined Exhibitions/Trade showsInternal- Training - Documentation-- Videos-- Articles-- Knowledge base- RMA Handling- BUG Reporting- Test setups - Feature requests handlingInternal IT- Office IT, Hardware ordering- Helpdesk for internal employees- Hosted servers- Network

Herlev, Capital Region, Denmark

Herlev

Daily tasks as Presales & Product Speciallist includes: • Acting as technical key account manager for our international distributors as well as our subsidiaries in US, CHINA and JAPAN. • Assisting sales with pre-sales support activities. • Educating sales staff in technical matters to the degree necessary for the sales staff to effectively demonstrate and argue for the solution. • Acting as bridge head for matters related to the division of corporate and support web sites. • Contributing with input and material for marketing on product related matters • Assisting Product Management in maintaining technical documentation. • Assisting sales and logistics in establishing models and execution plans for extended product offerings • Acting as assistant support manager. • Participating in maintaining and developing the Support Portal together with the Support Manager • Assisting 3rd Level support in relation to complex matters and training activities. • Assisting in continuously refining our support material ranging from troubleshooting- to getting started material (written and videos) • Participating in maintaining and continuously refining internal IT systems and procedures.

Smedeholm 12-14 - 2730 Herlev

Daily tasks at Technical Support Engineer includes:• Answers daily inquiries by telephone and mail from distributors and customers, Danish as well as foreign.• Handling from start to finish of incoming support tickets.• Daily Troubleshooting and analysis of technical problems. - Technical network troubleshooting (Subnets, TCP/IP, NAT, Firewalls physical cables) - Troubleshooting of PLC's and PLC Software for all the major brands.• Remote support mostly via Secomea solution or TeamViewer.• Training sessions through WebEx.• Doing pre-sales for our distributors & In-house sales.• Handling customised projects for distributors as well as our end-users.• Reporting bugs in our bug tracker.• Working primarily in Mac OSX, but I use Windows and Linux everyday.• Handling RMA cases.• Part of maintaining the companys internal IT/Network infrastructure• Maintaining our Nagios monitoring system running in linux.Project Managing:• Project management of customized setups for distributors or end users.• Documentation during the project, including photo documentationResults / Achievements:• Getting Nagios monitoring system implemented in the company, monitoring more than 64 hosts and 175 different services.

Administration of, and responsible for, all internal IT, split between 3 serverrooms.Daily duties as IT Administrator:• 160 servers, virtual as well as physical - Vmware, esxi, HP Proliant servers, Linux, Unix, Windows server, HP Storage.• Services - DNS, DHCP, TFTP, FTP, SSH, firewall (Shorewall, firehol) Wireless. Fileserver(Samba)• 65 switches with more than 50 VLANS - HP Procurve switching, ethernet/fiber, VLANS, trunking, tagging• Google mail - Administrating google accounts.• CCTV, IPTV, (DVB-S/DVB-T) - Milestone CCTV system. Anevia/Novra headends.Results as IT Adminstrator:• Cleaning up, removal of old servers, merging services, rethinking, to save 1/3 of power usage.• Implemented new VMware cluster to get more production servers.• Sucessfully changing old headend (Novra devices) To a new Anevia Headend with more than 100 IP channels.• Implementing RT (RequestTracker) Software to track tickets.

Malervej 10, 2630 Tåstrup

Daily duties as Assistant Supportmanager & Level3 Engineer• Answers daily inquiries by telephone and mail from distributors and customers, Danish as well as foreign.• Handling from start to finish of incoming support tickets.• Troubleshooting and analysis of technical problems.• Remote support via terminal.• Working in Debian linux environment (woody, lenny, squeeze, wheezy)• Delegating tasks to the team.• Part of a 3-man team covering a 24-hour support hotline.- Hotline included 2nd level support as well as 3rd level.• Training of distributors and customers.Project Managing:• Project management of installations from start to finish.• Leading installation teams, consisting primarily of Germans and Lithuanians.• Installation, service, troubleshooting of our systems in both Denmark as well as international countries, like: Finland, France, Netherlands, Norway, Portugal, Ireland, Canada, Singapore, Mauritius, Dubai. • Documentation during the project, including photo documentation and schedules.• Site Surveys, Factory Acceptance Tests.• Through my travels to other countries, I have built a good experience in customer handling.Results as 3rd Level engineer:• Solving many issues on site different hotels around the world.• Successfully troubleshooting/solving many "Hot" issues day and night, when required.Results as Project manager:• Installed/implemented large IPTV solution at Colorline Superspeed 2 (Vessel). • Installed/implemented IPTV solution at Siem Pilot (Vessel)• Installed/implemented IPTV solution at Hotel Zmar in Portugal• Installed/implemented IPTV solution at Hotel Radisson Blu Trysil (Norway)

Educated at "Ringsted Tekniske Skole"As a trainee I started in the production of 2M, where the main task was bulding computers and racks. Later I was moving up to the support department where I was doing technical support to our customers through phone as well as e-mail

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