Jess Alexander Email and Phone Number

Responsible for full cycle training development - from needs assessment to facilitation, to analysis and reporting outAdministered Docebo LMS for 1500 Associates Established career progressions and certification cards for all non-exempt roles across 10 plants and 3 Ports

Established Leadership Excellence and Front Line Leadership Training Programs to support our operations and fuel Leadership growthCreated Micro Training Series for HRBPs to facilitate in various formats including discussion guides, traditional PowerPoints, and "minute" trainingsManaged cohort onboarding program of over 200 associates and coordinated first four weeks of training

Managed all parts of employee life cyclePromoted from one property with 25 associates to two properties with 115 associatesGrew employee base from 67 to 115 in 3 months during staffing shortagesLed full recruitment cycle & talent attraction efforts Identified & understood complex hiring needs of department managers and suggested ways to properly staff Managed 25+ requisitions across various ATS, job, & community boardsIntroduced 11 new recruitment channels to source & recruit diverse talentCreated QR code recruitment cards that increased direct career site applicationsIncreased housekeeping team from 14 to 33 associates in 3 months.Onboarded 110+ associates & maintained an industry-leading retention rateIdentified property & portfolio specific training needs and developed targeted trainingsContributed to company LMS by animating & editing videos for Culture TrainingIntroduced company values to 30+ hotels & developed implementation guidePrepared company-wide Diversity and Inclusion proposal, including launch videoOrganized community outreach initiatives, including distributing 12,000 meals to local school district

• Guided team of 20 through management transition and renovations with excitement for new brand and composure during uncertainty • Interviewed, hired, and onboarded F&B employees• Demonstrated and instilled Graduate brand & culture standards to F&B employees• Facilitated trainings for F&B procedures, company brand standards, and policies• Held quarterly 1on1’s and reviews with F&B employees to set goals and track progress • Designed and led Leadership team projects, set expectations, and managed deliverables• Responsible for $430,000 F&B Expense budget, including payroll and food cost • Prospected area groups and businesses to host socials and meetings in Refuge Bar • Managed social media for Refuge, created marketing content and special events • Curated a local amenities menu that told unique stories about Chapel Hill and NC• Acted as interim sales coordinator during transition period (6 months)

• Worked with F&B Director to open a new cocktail bar, Refuge• Refashioned breakfast strategy to increase guest visits and revenue • Trained FOH staff to handle guest interactions, banquets, POS, and all F&B regulations• Produced team meetings and trainings to ensure departmental cooperation and team well-being• Responsible for scheduling 10+ servers and controlling payroll budget • Felt pulse of teams experience and worked with them to achieve personal goals• Project conception, management, and completion with accuracy• Inspected and ensured quality of product and service as well as employee food handling practices • Worked with Kitchen Coordinator and Bar Manager to ensure proper delivery of food and alcohol for all outlets, including banquets• Communicated with vendors and other hotel departments to ensure banquet and department success• Establish storage spaces and inventory of banquet assets

Constructed, served, and deconstructed events. Executed multiple banquet setups. Ensured successful events through running a well-oiled banquet team of 7-10 through thoughtful communication and organization.

Created Banquet Event OrdersContacted clients to obtain details about upcoming eventsCreated resumes and distributed to hotel team about upcoming room blocks and eventsContacted vendors to rent party equipmentFollowed up with clients to ensure banquet success and learn about feedback.

Researched for upcoming productions. Location scout and story building. Suggested ideas for rough cuts

Created 3 short advertisements for NYFTY. I was responsible for the whole production process. I interviewed local restaurants and then edited their advertisement together.

Office assistant to the property managerCalculated charges and notified residents of due chargesAudited Files and organized multiple resident information stacksResponded to all resident requests in a timely and professional fashion

Served concessions to audiences, Checked IDs for entrance into The Ritz music venue, Completed venue opening procedures