Jess Bates Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

- Review customer account data to provide necessary billing adjustments- Owning and advocating workflows for satisfaction of both the customer and company - Deep dive escalations, provide thorough analysis of reviews to educate and elevate team knowledge- Identify training needs, and owning training new hires and upskilling builders as team lead trainer- Bar raiser, exceed production numbers leading to restructuring of team goals- Collaborate with global teams to update workflows that no longer suit current business needs- Experience working with stakeholders at C-level- Daily experience with Excel spreadsheets for data collection, calculation and analysis

New York, Ny, Us

▪ Oversaw Sales Team, resulting in occupancy growth of +20% and full capacity ▪ Surpassed revenue and occupancy targets for 2020 Q1▪ Drove member success through individual outreach and Medallia member surveys▪ Optimized team efficiency to increase member satisfaction ▪ Finished 2019 fiscal year surpassing 12 million in building revenue surpassing goal by 2 million▪ Created yearly budget and building occupancy sales goals▪ Oversaw a team of event and hospitality specialists to focus on member satisfaction▪ Developed team schedule to optimize workflow between multiple front desks▪ Optimized OPS spending by cutting unnecessary costs without sacrificing member satisfaction▪ Organized monthly billing/invoicing for a building of over 300 member companies

New York, Ny, Us

▪ Hospitality team lead and trainer▪ Created a harmonious work environment for a team that wasn’t functioning as a complete unit▪ Piloted a sustainability initiative throughout Southern California and the East Coast▪ Optimized building grab and go marketplace revenue through a member experience initiative▪ Took over monthly building from Community Manager for improved learnings

▪ Led opening staff operations for Mixed Company location, along with ongoing Black Cat operations▪ Hired team members, developed & organized training manuals, led staff in new opening guidelines▪ Created weekly schedule, organized/supervised staff, kept staff morale elevated▪ Input daily tip report, sales, audits and weekly payroll information▪ Efficiently organized and managed two restaurant systems and teams simultaneously ▪ Created warm and inviting restaurant with excellent customer service ▪ Managed, booked, and oversaw all private events

Nashville, Tn, Us

Created an artisan charcuterie and cheese program, creating VIP events, educating staff on products.

Nashville, Tn, Us

Restaurant Artisanal Cheese specialist, supervisor. FOH maintenance, ordering, receiving, inventory, designing a unique restaurant experiences for guests.

Burbank, California, Us