Working for a profitable international organization I manage all aspects of internal and external communication to both consumers and distribution partner around the world

Building on a depth of experience gained at American Express over a period of 15 years I led my team through a challenging period of extensive changes.• Executed global initiative to consolidate the NADC partners; bedding in the smaller markets while in turn handing the resistance of the larger markets and guiding them through to implementation.• Recognizing the potential win-win benefits of synergies within the processes I understood the differences and unique demands of each of the European markets.• Took appropriate action internally and externally to ensure all key partner SLA’s were met• Supported team through PMP. • Ensured partners completed mandatory American Express Initiatives.

I played a key role in managing and enhancing acquisition processes and capabilities, driving results and profitable growth across offline and online acquisition initiatives. I helped to create an application experience that ensured card members would form a lasting and loyal relationship with American Express.• Played Instrumental part in projects to deliver Costco and BA Instant Account functionality.• Supported Partnerships team with planning and ongoing review of performance against plan.• Analyzed complex processes, compliance needs and data to look for opportunities to improve New Accounts cancellation rate, specifically in regards to AML.• Accurately tracked and managed own A&P budget lines.• Ensured processing efficiency by collaborating with internal and external partners to define coding needs and create application forms.