Jess Brooks

Jess Brooks Email and Phone Number

Employee Experience Specialist | Fostering Engagement, Inclusion, and Well-being in the Workplace @ West Bloomington Revitalization Project
Jess Brooks's Location
Greater Bloomington, Illinois Area, United States
About Jess Brooks

Passionate about fostering diversity, equity, and inclusion (DEI) in every aspect of organizational culture, I am dedicated to creating environments where every individual feels a sense of belonging. With a background in customer service, I understand the importance of effective communication and strive to provide exceptional service that meets the unique needs of diverse communities.My experience in presentation and communication allows me to effectively convey complex ideas and engage audiences on topics related to DEI and belonging. Whether through workshops, presentations, or one-on-one interactions, I am committed to fostering understanding and promoting inclusivity.I believe that true success lies in creating spaces where everyone's voices are heard and valued. Through my work, I aim to drive positive change, creating workplaces and communities where diversity is celebrated, and every individual has the opportunity to thrive. Let's connect and collaborate on building a more inclusive future together.

Jess Brooks's Current Company Details
West Bloomington Revitalization Project

West Bloomington Revitalization Project

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Employee Experience Specialist | Fostering Engagement, Inclusion, and Well-being in the Workplace
Jess Brooks Work Experience Details
  • West Bloomington Revitalization Project
    Director, Marketing Chair
    West Bloomington Revitalization Project Feb 2024 - Present
    Bloomington, Illinois, United States
    Contributes to community revitalization efforts by creating engaging content for platforms like Facebook, Instagram, the organization's website, newsletters, and printed material. Develops and executes social media strategy, participates in Marketing Committee meetings, and demonstrates proficiency in design tools such as Canva and Photoshop. Effectively communicates with diverse audiences.
  • Rivian
    Senior Customer Experience Guide
    Rivian Jun 2021 - Apr 2024
    United States
    Overseeing end-to-end customer journeys from vehicle selection to ownership. Proactively ensure exceptional experiences by tracking tasks, collaborating with partnering teams and sharing insights for continuous improvement. Providing top-quality service, simplifying complex concepts, and leveraging analytics to drive strategic decisions.
  • Rivian
    Wellness And Belonging Onboarding Specialist
    Rivian Aug 2023 - Feb 2024
    Led the development and implementation of comprehensive onboarding programs to ensure new hires feel supported and integrated into the organization's culture. Collaborated with Human Resources, Employee Well-being and Belonging teams to design engaging orientation sessions that prioritize physical, mental, and emotional well-being. Through facilitating discussions, providing resources, and fostering connections, promoted a sense of belonging among new employees while continually assessing and enhancing onboarding initiatives to align with organizational goals and values.
  • State Farm
    Claims Specialist
    State Farm Feb 2018 - Jun 2021
    Bloomington, Illinois, United States
    Efficiently handled auto claims by investigating, evaluating, negotiating, and settling auto claims, ensuring accuracy and adherence to coverage policies and legal liability. Interacted with various stakeholders, including witnesses, agents, repair shops, and attorneys, while applying knowledge of policies, procedures, and insurance regulations. Demonstrated strong verbal communication skills that were essential for resolving customer conflicts with tact and poise in a team-oriented environment.

Jess Brooks Education Details

Frequently Asked Questions about Jess Brooks

What company does Jess Brooks work for?

Jess Brooks works for West Bloomington Revitalization Project

What is Jess Brooks's role at the current company?

Jess Brooks's current role is Employee Experience Specialist | Fostering Engagement, Inclusion, and Well-being in the Workplace.

What schools did Jess Brooks attend?

Jess Brooks attended Ashford University, Normal Community High School.

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