Jess Dempsey Email and Phone Number

• Responsible for the overall operations management of Haeckels Retail. This included the smooth running of the Margate Flagship and London stores as well as all Retail Operations duties at Head Office. • Retail trade reporting, including sales and KPI reporting, information gathering from both stores and highlighting potential risks for the retail department to the Senior Leadership team.• As well as building the Retail Trade dashboard for weekly trade meetings, I also built many operational documents for stores to use, as well as training manuals detailing company policies and working methods.• Stock management was my responsibility, and on a weekly basis I would manage stock takes with the store teams, review inventory levels and manage stock allocations and merchandising. I picked and packed stock for deliveries and organised stock returns to Head Office.• Payroll and commission reports for the shop teams.• I hired and trained new retail staff as well as training and developing store manager. In addition to this I put together job descriptions for all retail staff.

• Assisting wholesale and amenities clients with orders and anything they may need to help represent Haeckels within their businesses. • Staff training on location or over video call to clients and their staff to share the Haeckels brand story and product information.• Closing orders on the stock management system, booking collections and notifying clients of when their orders were due to dispatch.

• Supported the Wholesale Operations Manager in the task of picking, packing and dispatching wholesale and amenities orders, as well as creating sample boxes to send to prospective wholesale clients.• Stock management tasks including weekly stock takes and booking orders out efficiently from the warehouse management system.

• Responsible for delivering excellent customer service, communicating the brand story of Haeckels, and keeping product knowledge up to date. Also responsible for accurate use of till system and booking system for Haeckels Home spa.

• Checking emails for supplier invoices and statements, as well as requesting credit from suppliers.• Matching up invoices to delivery notes on a daily basis. • Making sure stock requests from stores were booked on to the Head Office stock file so that any outstanding online orders could be fulfilled.• Contacting customers regarding their orders, and also covering customer service calls.• Assisting office Management team with any ad hoc tasks.

• Supported the Manager and Deputy Manager in the day to day running of the Canterbury store, leading the store team and ensuring customers had an excellent and memorable shopping experience. I was also accountable for banking, petty cash and refunds.• Analysed weekly and monthly store performance reports when updating shop floor displays and windows to make the best commercial decisions. • Took part in conducting performance reviews for store team, evaluating individual performance, and making sure that relevant training was up to date.• Managed stock accuracy reports, ensuring that faulty goods were being dealt with efficiently and organising the collection of these items. I was also responsible for dealing with non-ranged items according to company procedure.• Took ownership over the menswear department in the Canterbury store, ensuring visual updates from Head Office were implemented to a high standard, and making sure that all displays were commercial. As a result, the menswear department in Canterbury was regularly achieving above company average in sales. • I was also involved in seasonal launches and new shop set-ups.

• In this role I was responsible for the visual commerciality of the Canterbury store, as well as being a supervisor and key holder.• I utilised store sales reports and adapting displays according to Best Sellers reports.• I was responsible for training new members of staff in maintaining high visual standards across different departments.• During 2013, I had additional Area Visual Merchandising responsibility, helping with visual merchandising at the Bluewater and Tunbridge Wells stores. • On occasion I was given the opportunity to work at Head office for new collection set ups. I was also part of the visual merchandising team that set up the Piccadilly Flagship store in London.

As a sales assistant my main responsibility was to deliver excellent customer service to both adults and children, while working towards my own individual sales targets.

Worked as a Christmas Temp during peak time to help take in deliveries and prepare stock for the shop floor and Visual Merchandising team. I also helped with shop floor cover when needed.