Learning And Development Specialist
CurrentI'm a strategically focused individual providing national leadership, helping to set the agenda and improve efficiencies and initiatives, leading projects, enhancing the provision of client support services and ensuring a firm wide consistent approach to Legal PA and Admin services. I help to influence and take on responsibility to deliver change projects and initiatives within the change work stream leading initiatives such as change readiness, capability and skills assessments, assisting people through to culture change. My main skills are:• An ability to get things done through persuasion and influence• Strong peering skills and ability to influence across disciplines with credibility• Good interpersonal skills, with the ability to communicate clearly and effectively• Identify the work required and organise, facilitate and / or perform the work with only minimal guidance from management• Good analytical skills; a structured and methodical approach• Highly organised, with the ability to plan for short- to medium-term objectives • Strong service attitude; building lasting customer relationships, striving for efficiency and effectiveness catering for internal and external resolvers• Commitment to Quality Standards and continuous improvement• Demonstrable customer presentation experience to all levels of customer interface.I’m also a qualified coach/mentor and LTC4 certified