PROFESSIONAL SummaryI am a passionate, task-driven professional with 20+ years of extensive experience in the spa industry, excelling in customer relationship management, business development, salon/spa operations, cosmetology, and esthetics. Being a leader with innate stamina and dexterity, I continuously seek new opportunities and updated trends to enhance treatment processes and client care services.Possessing a proven track record of business and operations management, I have increased my salon’s annual sales by 30% and maintained a solid book of clients, resulting in loyalty and retention. Much of my success was largely credited to the image and branding of the salon, which is a testament to the power of persuasive selling and effective marketing techniques.With 6 years of experience as an Esthetics Instructor and Program Developer, I have developed proficiencies in mentoring students on how to be creative and successful Estheticians. It is through my exceptional communication and public speaking skills that my message was able to resonate with them, while showcasing salon presentations and demonstrations.Exceeding target goals, maintaining long-term relationships, and improving client retention is my personal mission to reach maximum productivity, ultimately driving organizational excellence.I welcome opportunities and like-minded professionals to connect!Email: lumenartery@outlook.comExpertise: Cosmetology & Esthetics | Employee Management | Training & Development | Customer Relationship Management | Business Planning & Management | Salon Operations & Spa Services | Operational Excellence | Budget & P/L Management | Marketing & Sales Strategies | Program & Project Management | Curriculum Development | Classroom Management | Business Growth & Success | Process & Procedure Development | Strategic Negotiation & Alliances | QuickBooks
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Spa DirectorArch Amenities GroupSnowmass Village, Co, Us -
Book AuthorThe Witch Of The Sea Nov 2020 - PresentCrested Butte, Colorado, United States
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Business OwnerVelveteen Salon And Spa Apr 2017 - PresentCrested Butte, Colorado, United StatesInfused with an entrepreneurial spirit, I launched and operated an art bar & MediSpa business offering 5-star services including PMU,Microdermabrasion, Botox, Dermaplaining, Laser therapy, manicures, pedicures, makeup, waxing, skin therapy and massage therapy, with a well-planned business and financial modeling, I am able to increase my annual sales by 30% for the last 2 years. I improved the daily operations of the business through continuous collaboration with the public and active participation with events, weddings, and various parties and gatherings.
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ArtistLumen Artery Jan 2014 - PresentTelluride, ColoradoAbstract artist who loves to do contracted, unique art pieces for your home. www.lumenartery.com
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Spa TechnicianMadeline Resort And Spa 2016 - 2018Telluride, ColoradoDuring my stay at the Madeline Hotel Resort and Spa, I developed my skills and competencies in delivering world-class customer service to all clients and guests. I gained complete knowledge of all spa services, packages, products, and promotions enabling me to promote the offerings of the spa and drive sales. I guaranteed the best client experience and satisfaction by starting the session and completing the service on time.
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Curriculum Specialist- Esthetics InstructorInstitute Of Business And Medical Careers 2014 - 2016Fort Collins, Colorado AreaMy role as an Esthetics Instructor and Program Developer is to ensure effective student instruction and the curriculum taught to students aligned with the State’s industry standards and regulations. I strategically developed the skills of the students through the actual practice of cosmetology, esthetics, and related science. By continuously improving the curriculum and programs, I facilitated a comprehensive assessment of the current curriculum and conduct in-depth research for program enhancement.
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Business Owner/ Skin TherapistHealing Gardens Esthetics 2013 - 2015Fort Collins, Colorado AreaAs a licensed esthetician, I expertly provided skincare services to diverse clients. I successfully increased the number of my clients and repeat business for delivering a professional and passionate service across all customers. I provided the clients’ needs and desires, addressed their concerns, and recommended the best skincare solutions to maintain perfectly healthy skin.
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Curriculm Specialist-Esthetics InstructorHair Dynamics Education Center 2010 - 2013Fort Collins, Colorado AreaAs an Educator, I directly with students in a classroom setting; teaching Salon Fundamentals curriculum, Dermalogica product knowledge classes, overseeing clinical and practical experiences, demonstrations, teaching Milady Esthetics curriculum, and enforcing safety and sanitary practices as needed by the state. I also performed student reviews every four weeks, maintaining academic records, opening and closing operational duties, ordering workshop supplies. Refurbished the entire basic skincare curriculum including; microdermabrasion, chemical exfoliation, and extractions, created course syllabus, lesson plans, and created power point lesson plans for all subjects. I designed Dermalogica ingredient training and retail sales classes. My role in program development was to ensure effective student instruction and the curriculum taught to students aligned with the State’s industry standards and regulations. I strategically developed the skills of the students through the actual practice of cosmetology, esthetics, and related science. By continuously improving the curriculum and programs, I facilitated a comprehensive assessment of the current curriculum and conduct in-depth research for program enhancement. -
Manager-Spa TechnicianThe Peaks Resort & Spa 1999 - 2009Telluride, ColoradoMy roll as manager was to work directly with employees offering training at 5- Star service level. I inplemented employee performance reviews, and assisted with hiring and termination. I planned and conducted wedding and group parties. Weekly payroll for 10+ employees. I performed spa services as a full-time Cosmetologist, 60+ hour work weeks.
Jess Gray Education Details
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Esthetics
Frequently Asked Questions about Jess Gray
What company does Jess Gray work for?
Jess Gray works for Arch Amenities Group
What is Jess Gray's role at the current company?
Jess Gray's current role is Spa Director.
What schools did Jess Gray attend?
Jess Gray attended Hair Dynamics Education Center.
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