Directed, managed, and empowered a team of 42 partners by building capabilities and camaraderie, guiding team alignment, recognizing leadership, and cultivating opportunities for all staff members.Achieved a 15% increase in sales through the introduction of targeted promotions and upselling techniques.

Led wholesale production operations for a roasting facility from procurement of raw materials and finished goods to website maintenance.Established and managed roasting and production schedules, production forecasts, budgets, and target inventory levels and turns in alignment with overall business objectives.Created and managed programs with clearly defined measures to facilitate quality control and consistent employee training.Continually improved operating processes, procedures, and performance, from roasting to quality specs, materials and inventory management, and order assembly.

Planned, developed, executed, and revised detailed project plans for 2 roasting facilities to expand the coffee program, coffee education, and barista training programs.Coordinated coffee sourcing, purchasing, and management of green coffee contracts by performing a systematic analysis of green coffee samples.Defined growth and performance benchmarks for the coffee program and established analytics for key organizational performance criteria while implementing a strategy to meet business goals.Developed and promoted a workplace culture that prioritized exceptional customer service resulting in 59.9% increased sales in the first six months and 35.3% by in the first year.Created annual profit plan targets in collaboration with the CEO.Led public coffee cuppings and other coffee events.

Guided a wholesale team that increased weekly sales by 275% in nine months.Oversaw execution of daily wholesale orders, including all aspects of manufacture. Sourced and purchased green coffee, managed green coffee contracts, created master profiles for all production coffees, and led QC cuppings. Maintained wholesale relationships by predicting client needs, examining complaints, identifying solutions, and implementing improvements.