As the Senior Manager of Customer Success at Canvas Medical, I lead a dynamic team dedicated to supporting care organizations and their unique care models, fostering improved clinician-developer collaboration. Our mission is to provide excellent support, seamless implementation, and positive outcomes throughout the entire care journey.Key Responsibilities: - Spearheading initiatives to enhance clinician-developer collaboration, enabling our clients to leverage Canvas Medical's solutions effectively within their care environments. - Leading the path for the Canvas customer success team to deliver exceptional support, implementation, and positive outcomes, ensuring our clients achieve maximum value from our platform.- Defining processes and implementing customer success tools to streamline operations and enhance the overall customer experience.- Providing technical advice and guidance regarding the Canvas API and SDK, empowering our clients to leverage advanced features and customization options.- Driving team growth and development to meet the evolving needs of our client base, fostering a culture of continuous learning and innovation.

Proud to continue to improve human health through clinician-developer collaboration in this new position at Canvas.

Working hand in hand with Canvas customers to ensure product and knowledge needs are meet, building relationships and doing my part to advance human health through clinician-developer collaboration

In my part-time role at Peppermint Pediatrics, I support a dedicated Direct Primary Care (DPC) pediatrician through a blend of administrative and clinical tasks. This position allows me to contribute to the delivery of exceptional pediatric care by ensuring smooth operations and a positive experience for both patients and their families.

Meaningful Use, Cerner Ambulatory, Cerner Inpatient, Regulatory, MACRA - MIPS, Lean Six Sigma Green Belt, Process Improvement, Workflows

Cerner PowerChart, GoLive Support, Implementation, Workflow development and support, other Clinical Application and Meaningful Use Stage I & II support for Ambulatory Clinics and IP departments

Cerner PowerChart super-user; Cerner secure patient portal super user; Patient assessment; Triage; MS Office; Develop forms, competency and power notes for office use; vital signs; Insurance verification & prior authorization; Assist with general IT trouble shooting within office; develop documentation role for shared medical appointments; Scribe shared medical appointments; work closely for all physician needs

Clinically evaluate appropriate seizure care and facilitate with nursing to ensure proper care and precautions are met. Accurate application and electrode placement for Inpatient Seizure monitoring. Monitor EEG patterns for 2 adult and 1 pediatric patients over a 3-7 day hospitalization. Lead documentation effort to improve communication through 24 hour surveillance team. Advanced problem solving when EEG recording disrupted to find and correct the identified problem. Provide exceptional customer service and care to patients, family, providers and nursing.

Patient assessment; Triage; Referrals; Tiger; GroupWise; Portal; MS Excel; MS Word; Communication with physicians; Vital Signs; Botox procedures; Portal/PACS system; Create forms for office use; Patient messages/ prescription reviews; Communicate with drug reps. Insurance Verification