Jess Laing Email & Phone Number

Leeds, GB

Leeds, England, United Kingdom

A full time role for one of the largest global marketing agencies in the world, delivering first and second line support both on-site and remotely for colleagues in Leeds and London. I also manage the on site Audio Visual systems and oversee all IT operations, processes and repairs for the Leeds office, and I am an active participant in the Open Pride.

A voluntary position to help advise the association about the grassroots esports scene, while acting as a link to the association for gaming communities, organizations and societies based in the North of England and helping to promote their presence across all appropriate Social Media channels.

A full time role on a temporary contract through AMS on behalf of Lloyds Banking Group, servicing colleague IT issues on a varied and wide range of core banking systems and Microsoft packages, as well as Windows, iOS and Linux devices. The role is focused on troubleshooting and resolving both software and hardware issues across the group using ServiceNow.

In this role, I managed and coordinated all communications and events for the Rainbow Colleague Network, an employee resource group (ERG) dedicated to promoting diversity, equity, and inclusion within the workplace. I was responsible for developing and executing strategic communication plans, including crafting internal newsletters, managing social media.

Leeds

A full-time role through Capita on behalf of Lloyds Banking Group, servicing Lloyds Bank, Halifax and Bank of Scotland accounts and customers. This role is focused primarily for day-to-day banking and savings servicing, while also handling first touch resolution complaints on behalf of the bank, and being the first point of contact for customers who have.

Leeds, England, United Kingdom

Monitoring and implementation of the company's Social Media strategy to increase brand awareness, improve marketing efforts and Handling all customer queries across Twitter and Facebook for the ASDA/George brands, while ensuring the company’s SLA’s are met at all times. The role involved the use of third-party and in house software to maximize efficiency.

The bridge between the community and the development team for Infinite Fleet. The role effectively revolves around community growth and ensuring that the message going out to players is consistent with the overall theme of Pixelmatic's ethos.

Skipton

A full time role with a third party mortgage servicer on behalf of a wide range of clients. The role is post-completions support, dealing with queries for everything from first payments/completion interest, through to the mortgage redemption process and everything in between, alongside ad-hoc administrative work and document processing as required.

Leeds, United Kingdom

A full time role acting primarily as applicant and broker support in the award winning mortgage lending department. This role mostly revolves around providing accurate and timely updates on ongoing mortgage applications and liaising with the underwriters.

Leeds, United Kingdom

This position revolved around creating more (and improving upon existing) brand awareness for the business, while anchoring it's roots deep into the professional esports scene and casual gaming communities across the UK as a whole.

Huddersfield, United Kingdom

Inbound customer service representative for Liverpool Victoria in their award winning Motor Insurance department, handling everything from customer queries to new sales and direct debit accounts.

Certificate Of Higher Education, Music

Btech National Diploma, Popular Music And Oerformance, Merit Merit Merit