Jessica Cook Email & Phone Number

Head of Program Management supporting Carnival Corporation’s Global Casino Operations to drive operational efficiencies, effectiveness, and revenue optimization across the global organization. Responsible for: - impacting productivity, streamlining and communicating strategic initiatives, overseeing project management, and communicating objectives within GCO and all Carnival Corp brands; - providing oversight to high priority projects and acting as a key advisor/resource to GCO Senior Leadership; and,- tracking the GCO’s ongoing business performance to ensure adherence to strategic initiatives, timelines, KPIs, and corporate mission statement, including participating in key annual planning activities and coordinating with FP&A on major presentations.

Mooresville, North Carolina, United States

Drove strategic portfolio health, organizational & financial rigor, and operating process efficiencies to realize maximum value for complex, global technology and business portfolios and executive leadership. - DACI (Data, Analytics, & Computational Intelligence (ML/AI) Products & Platforms); July 2017 - April 2023- DISC (DACI, Innovation Labs, & Supply Chain) Technology; November 2020 - February 2022

Mooresville, Nc

Operations Director for a complex, 450+ member organization of data management, advanced analytics, data science, and technology professionals that collectively enables data-driven decision-making and develops analytically intelligent technologies across Lowe's Companies, Inc.• Leading a centralized DACI Ops team of project managers, scrum masters, and process analysts dedicated to the most critical projects and process improvements for DACI's operations, working in direct partnership with DACI's VP, Leadership, and product teams.• Driving DACI's intake processes, portfolio management, communications, and cross-Technology collaborative commitments (including operational reporting, budgeting, strategic planning, and quarterly executive-facing report-outs).• Supported the formation of DACI as a new center of analytic excellence in early 2017, creating sustainable processes to support the operations, communications, and knowledge retention for long-term growth and organizational maturation.

Mooresville, Nc

• Continued previous title's responsibilities, as listed.• Served as the Business Development functional planner, representing the BD organization in highly cross-functional workstreams and strategic planning activities, in order to drive success of enterprise efforts and objectives; provided status updates and risk escalation to ensure progress; preparing C-Suite targeted communications. • Drove continuous improvements (process efficiencies) for planning, financial, and functional activities, including the implementation of resources to enable or better effectiveness and performance.• Served as a first point of contact for financial, data, content, and technological inquiries, to ensure Business Development's internal 'start-up' teams had the information and tools needed to begin operations quickly.

Mooresville, Nc

• Served as “chief of staff” to the Business Development Executive, managing staff agendas, communication, functional collaboration, and processes to promote visibility, strategic alignment, and professional development across a diverse and evolving set of business development teams and allied business leadership.• Designed and built multiple tools to enable and increase efficiency of teams, including: intake, prioritization, and progress monitoring tools; digital collaboration workspaces; automated reporting output mgmt (e.g., research sourcing and prioritization, M&A deal mgmt database, integration office mgmt).• Developed and facilitated a People Leader Academy within Business Development, helping to create and reinforce a culture of leadership excellence to increase engagement.

Perform enterprise business process model quality reviews to ensure that all processes published to the enterprise business process system of record are high-performing, align with all BPMN and Lowe’s process modeling standards and best practices, and meet all metadata and syntax requirements. Assist in the management of all process modeling standards and quality review process documentation.

- Managed all aspects of the Lowe’s Supply Chain Resource Site (intranet web site), the primary repository for official documentation for all business areas within Lowe’s Supply Chain.- Created, reviewed, and maintained all team-internal resource material, including process/project management tools, templates, guidelines/checklists, and deliverable tracking.- Provided communication solutions and consulting for Supply Chain business areas and high-level projects.- Governed the standard operating procedure approval and publication process, in conjunction with the Supply Chain Process Manager, to ensure adherence to all process and quality standards prior to SOP publication.- Served as Enrollment Manager for Supply Chain, ensuring successful execution of the Enrollment process.- Collaborated with subject matter experts at varying levels across Supply Chain, multiple facets of IT, and additional functional partners outside of Supply Chain.- Served as the first point of contact for many IT-related issues, in support of the Supply Chain Resource Site, all team and department SharePoint sites, IBM Connections, and global communications. Served as liaison to IT to facilitate the resolution of all escalated issues.- Managed the migration project for all internal Supply Chain resource content into IBM Websphere, in collaboration with the iWe representatives and IT partners. Provided onboarding and in-depth systems training for 40+ business users across the Supply Chain.

[Please refer to Senior SC Systems Specialist.]

- Managed the renovation and ongoing maintenance of all volunteer-, donor-, and potential homeowner-facing resource materials through the affiliate’s web site.- Produced and maintained process documentation, checklists, spreadsheet tools, and templates.- Managed the data integrity and standardization of the affiliate’s Donor/Contact database.- Assisted in the organization and facilitation of multiple fundraising events for 200+ attendees.- Maintained responsibility for the design, copy editing, and production of the affiliate’s newsletter, donation, and promotional event materials.- Managed the implementation and use of an online sales system (eBay) in an effort to increase the revenue generated by the affiliate’s ReStore by widening the customer base and increasing sale value.- Created multiple templates for promotional materials (e.g., donation envelopes, pamphlets, mailings) that could be replicated for future use, thereby saving resource time for future employees.- Implemented intra-office networking to increase efficiencies and allow more effective daily collaboration.

Master Of Business Administration (Mba), General

Bachelor Of Arts (Ba), Music