Jessica Smith, Mba Email & Phone Number

Seattle, Washington, United States

Lake Mary, Florida, United States

• Designed test plans and executed orders in a wireline test environment for major project releases
• Evaluated customer accounts to ensure there are no existing issues with projects in both test and production
• Identified revenue impacting defects such as billing errors, incorrect data speeds receiving a promotion, components received before project release, etc. and reported said defects to project team using Jira
• Created SQL queries with Teradata, Hadoop, and SSMS to analyze the full scope of project defects
• Performed quality assurance on Product Change Requests (PCRs) and loaded PCRs into the test environment
• Communicated critical project updates and issues to the director and other key stakeholders each month

Lake Mary, FL

• Integrated billing systems from newly acquired companies with Verizon ERP through payment automation, creating journal entries, and payment investigation
• Managed $2-10 million of ACH and wire payments daily from various B2B bank accounts
• Cultivated relationships with internal and external partners in order to correctly post payments
• Investigated a variety of payments that fell into error, using both detailed analysis and Data Studio SQL queries
• Became the team expert in the security deposit process which involved root cause analysis and independently resolved issues for the proper allocation of deposits
• Oversaw training of new employees and led them towards accuracy and efficiency from day one

Lake Mary, FL

• Allocated the dollar amount of the chargeback to the general ledger using ReconNET
• Applied credits and debits to the customer’s account after a resulting win or loss of a chargeback dispute
• Investigated whether the use of a third party vendor would be able to stop fraudulent activity on a customer’s account, prevent the chargeback from occurring, and facilitate in stopping fraudulent shipments

Osnabrück, Niedersachsen, Germany

Gainesville, FL

Participated in all aspects of the club; attended weekly meetings; scheduled community service activities with local organizations, such as the Ronald McDonald House; led general body members at the service events; created a unique community service program to reach out to High School students preparing for college and to enhance their business knowledge.

Gainesville, Florida

Generated information packets; conducted in-person household surveys; collaborated with fellow interns to increase efficiency; assisted other offices with surveying; recruited volunteers.

Dover, FL

Founded tutoring program for at risk elementary students; assisted elementary students with core skills, including mathematics, reading, and writing; created lesson plans to engage students and promote interaction; encouraged students to continue practice outside of the program and to develop study skills; prepared students for state examinations; and.

Master Of Business Administration - Mba, Finance, 4.0

Bachelor Of Science (B.S.), Finance, 3.67

Education record

Activities and Societies: National Honor Society, Spanish National Honor Society, Model UN, Strawberry Crest Bowling Club, Tampa Bay.

Business Administration