Survey Administration -Manage operational business partnerships with external survey system partners. -Coordinate and manage survey launch processes and procedures. -Partner with internal partners to build and manage associate enterprise-wide data sets for applicable survey systems.Data Analysis -Partner with external survey system partners to build and design data review tools for internal users. -Partner with HR Partners to build and design business-specific survey result data analysis. -Manage data and survey outcomes, identifying valuable themes and predictive insights that drive culture and business results. -Produce HR analytics research tailored to organizational business personas based on organizational data and market trends. Customer Focus -Provide user support enterprise-wide navigating survey systems. -Collaborate with internal partners to conduct business-specific focus groups. -Collaborate with organizational partners to design and build business unit-centric feedback strategies. -Support and coach HR partners to be survey system Subject Matter Experts Collaboration -Develop and draft enterprise-wide listening strategy communications and partner with internal partners on launch and execution.-Consult with organizational partners on survey question design and development

As a Doctoral Student, I provide research and observational supports for online faculty leading Social Justice Courses. I assist online graduate students engaging in their Social Justice Practicum program through direct and software management support.

I provide exceptional expertise in formulating robust strategic plans for signature programming and events in line with a readiness assessment and SWOT analysis while balancing scorecard development for KPI measurement. I assist in organizing various professional development workshops, and panel discussions focus on industrial and organizational psychology. I manage and onboard new students by organizing student orientation programs.• Developed curriculum framework and presented learning outcome suggestions to university management by researching social justice pedagogy and andragogy.• Introduced diversity and inclusion learning outcome guide by managing cross-functional teams across three campuses, including Canada, USA, and online.• Organized industrial and organizational psychology workshops for a global audience across four continents with 100 participants.• Oversaw and managed signature engagement process by developing key performance indicator metric scorecard tool.

Manage organizational development (OD) initiatives throughout the organization, including but not limited to change management, succession planning, and talent management. Additionally, contribute to all phases of strategic development, stakeholder communications, implementation, and measurement of success. Collaborates with stakeholder groups utilizing expert communication and program development skills to design and deliver programs that accomplish talent goals.- Manage, maintain, and promote the HRIS system.- Design, implement, and continually improve organization development programs (onboarding, offboarding, leadership development, employee recognition, and performance management).- Support the design and delivery involving performance management and succession planning processes, building timelines, engaging stakeholders, preparing resources, and ensuring teams meet key milestones.- Design and implement competency-based frameworks and development programs.- Consult with internal stakeholders regarding a variety of talent activities, including succession planning, performance management, employee retention, and change management.- Facilitate exit interviews of employees and update turnover tracking.- Assess organizational needs to determine the overall direction of OD projects and initiatives.- Research, identify and apply best practices to effectively manage OD/HR initiatives and projects.

Next Step Ministries serves families in Cherokee, Cobb, and Fulton counties. We provide safe, appropriate, and interactive day programs for individuals with unique needs in a Christian environment. Our mission is to improve the quality of life, not only for these individuals but for their families and others who assist in their care.-Provide Executive Coaching to leaders-Develop and facilitate personalized training-Consult on HR matters

I developed an employee engagement survey based on defined key performance themes through focus groups and facilitated survey results to improve business performance. I formulated draft policies and communication plans while coordinating with the board of directors. I had coached executive management, including managers, directors, and executive directors for business development.• Provided monthly executive coaching sessions to Executive Director and Board members. • Developed and organized training modules for leadership workshops to enhance business processes, including increasing employee engagement and training employees through in-person and online platforms.• Successfully developed a performance management tool by utilizing a 90-day cycle while mentoring supervisors and staff on the use of offering hands on-support to the entire organization through three cycles.• Created core competencies conditions for leadership development by utilizing the nine-box model to support strategic planning and build professional pipelines.• Assessed and analyzed management performance by creating a three-tiered cycle performance review strategy and methodology.• Chaired weekly employee resource group meetings regarding group dynamics, social justice, and leadership.• Maintained quality control of processes by developing up to 60 standard operating procedures.

I design and develop professional development curriculum, assessment, and rubric tools to deliver effective instruction to students and leadership through the utilization of emotional intelligence skills. I supervise cross-functional project teams by creating project timelines and KPIs, and developing strategic process flow maps to track project performance. I increase employee engagement through the development of an accountability network, including employee training, resourcing, and organizing peer mentorship programs to improve individual performance. I create and manage a divisional finance budget of $50M according to organizational strategic goals.• Provided weekly customizable executive coaching sessions to Senior leaders and Executive Directors• Developed and produced 8-week executive feedback and coaching course tailored to senior and aspiring leaders.• Created effective performance metrics to develop training material and resources by managing multi-functional teams, including 12 individuals across seven teams.• Oversaw performance management by analyzing and implementing benchmark best practices and resources for leadership development.• Improved divisional retention and engagement rate by 30% by developing effective communication and engagement strategies.• Determined better performance results of diverse teams by developing and conducting a SWOT analysis.

I managed external and internal events for business development and implemented talent management strategies for internal staff and external contractors. I planned and organized an external onboarding program with an ROI integration by developing a business partner network.• Provided weekly executive coaching sessions with CEO • Presented a people-focused multi-channel marketing model to perform weekly analysis of marketing insight and performance.• Increased five new participants weekly by designing and managing business programs for clients and partners.• Boosted business referrals by eight by strengthening relations with business partners.• Improve customer engagement by 7% by creating engagement protocols.

I executed a new HRIS system at the national headquarters and strengthened relations with external HR business partners for the global enterprise. I managed total reward programs for employees and executed additional incentive programs to promote employee value propositions. I promoted diverse and equitable recruitment practices by facilitating the development of internal-partner talent acquisition training tools and resources.• Tracked performance matrix and suggested improvement to senior cabinet leaders by designing talent acquisition strategies with key performance results.• Delivered exceptional services across North America to manufacturing plants in Mexico and Middle East regions by restructuring total reward programs.• Relocated over 158 employees into a brand new office by directing and leading renovation projects while serving as project manager.• Implemented talent acquisition strategies by supervising cross-functional teams across North America Offices.• Generated $14K sales by managing the distribution of surplus furniture and equipment.

Executive Assistant to Executive Vice President, Human ResourcesFinancial reconciliation and analysis of company benefits programExecutive Incentives Program Research AnalystOffice & Facilities managementEmployee Onboarding Facilitator Manage Employee Relations EventsManage 4M Budget and Financials

Manage projects related to Franchise Finance accountsCoordinate domestic and international travel Coordinate offsite Leadership RetreatsManage and monitor relationships with Franchisees Answer and direct incoming request to the Finance departmentFormulate standard operating procedures manualPrepare presentations, spreadsheets, and documents as neededManage archived financial documentsManaged heavy executive calendaring - corporate and personalPrepares expense reportsCreate/maintain organizational chartsOrganized and maintained a filing systemSupported other Executives as needed

• Manage the budget for two cost centers• Transcribe dictation• Draft and Manage CEO correspondences• Manage Board member relations • CEO office maintenance

Budget ReconciliationDevelop and maintain working knowledge of the duties and responsibilities of the CPPOMaintain information databaseManage CPPO scheduleAnswer and direct incoming request to the External Affairs officeManage CPPOs travel and accomadationsPublic Affairs Committee Corporate SecretaryCoordinate External Affairs Staff events and meetingsPrepare power points, spreadsheets and word documents as neededArrange acknowledgments and draft communication Provide CPPO office with research coordination and follow throughManage payroll for External Affairs departmentManage contracts with outside services

Assisted Executive Assistant to Vice President, Marketing and PR Assisted Director, External CommunicationsAssisted Director, Marketing and AdvertisingCoordinated Department wide meetings and eventsMaintained Filing SystemDrafted Communication, prepared spreadsheets, powerpoints and building structuresSorted the mail and managed office equipment