*Deliver operational support and guidance to Senior Managers on organisational change management, ER, IR, job design, dispute resolution, performance reviews, incentives, performance management, recruitment, remuneration and benefits, job evaluation, compliance, employee development/retention and succession planning.*Lead and develop a team of 3-4 HR professionals responsible for a stakeholder group of 480+ on all HR matters including; talent acquisition, onboarding, off-boarding, WHS, IR, administration, HRIS, reporting, remuneration, performance management and engagement. *Partner with department managers to ensure all HR initiatives are aligned to business strategy and continually analyse, prioritise and respond proactively, as a team, to the organisation’s needs.

*Provided national support and advice to management and retail teams on all HR matters, including; remuneration, performance management, disciplinary processes, grievances, IR, incentive programs and employee engagement. *Developed and mentored HR Officer responsible for full employee life cycle, HRIS, reporting and WHS. *On-going maintenance of internal policies and procedures to ensure legislative requirements were adhered to.*Worker’s Compensation management.

*Implementation and national roll out of full HRIS (Preceda).*Standalone responsibility for fortnightly, monthly, commission and ad-hoc payroll processing for a stakeholder group of 500 with a dotted reporting line to the CFO. *National rollout of rostering tool for 400 retail employees. *Development of a HR Operations Manual. *Employment contracts, on-boarding and exit process, on-going maintenance of HRIS, HR reporting, policy review and development, annual performance development review management, annual remuneration review roll out, job matching and bench-marking, development of position descriptions.

Provided administrative HR support to Retail Operations and Sales Management teams, nationally. Including; recruitment and selection, on-boarding, employment contracts, rostering, payroll preparation, probation process, agreement interpretation and handling of general HR enquiries.